Questions from Total Quality Management


Q: Summarize Deming’s 14 Points. How does each point relate to the

Summarize Deming’s 14 Points. How does each point relate to the four components of Profound Knowledge?

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Q: Summarize the four components of Profound Knowledge. How do they mutually

Summarize the four components of Profound Knowledge. How do they mutually support each other?

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Q: What is a system? Why is “systems thinking” important

What is a system? Why is “systems thinking” important to quality management?

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Q: Why is it important to understand variation from a statistical perspective?

Why is it important to understand variation from a statistical perspective?

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Q: Explain the implications of not understanding the components of Profound Knowledge as

Explain the implications of not understanding the components of Profound Knowledge as suggested by Peter Scholes.

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Q: Explain Juan’s Quality Trilogy

Explain Juan’s Quality Trilogy

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Q: In a typical Baldrige assessment, examiners identify strengths and opportunities for

In a typical Baldrige assessment, examiners identify strengths and opportunities for improvement based on an applicant’s response to the Baldrige Criteria questions. Read the response to the Criteria...

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Q: Summarize the breakthrough sequence that Juran advocated for quality improvement.

Summarize the breakthrough sequence that Juran advocated for quality improvement.

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Q: What factors influence customer value and satisfaction?

What factors influence customer value and satisfaction?

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Q: Explain the two classifications of quality dimensions for goods and services.

Explain the two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.

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