Questions from General Business Management

Q: Describe the difference between efficiency and effectiveness and identify real organizations you

Describe the difference between efficiency and effectiveness and identify real organizations you think are, or are not, efficient and/or effective.

Q: Go to a local store, restaurant, or supermarket; observe

Go to a local store, restaurant, or supermarket; observe how customers are treated; and list the ways in which you think the organization is being responsive or unresponsive to the needs of its custom...

Q: What is CRM and how can it help improve responsiveness to customers

What is CRM and how can it help improve responsiveness to customers?

Q: What are the main challenges in implementing a successful total quality management

What are the main challenges in implementing a successful total quality management program?

Q: What is efficiency, and what are some strategies managers can use

What is efficiency, and what are some strategies managers can use to increase it?

Q: Why is it important for managers to pay close attention to value

Why is it important for managers to pay close attention to value chain management if they wish to be responsive to their customers?

Q: What is innovation and what are some strategies managers can use to

What is innovation and what are some strategies managers can use to develop successful new products?

Q: Either by yourself or in a group, think through the ethical

Either by yourself or in a group, think through the ethical implications of using a new functional strategy to improve organizational performance.

Q: What criteria would you use to decide which kind of strategy is

What criteria would you use to decide which kind of strategy is ethical to adopt and how far to push employees to raise the level of their performance?

Q: How big a layoff, if any, is acceptable? If

How big a layoff, if any, is acceptable? If layoffs are acceptable, what could be done to reduce their harm to employees?