Questions from General Business Management


Q: What steps would you advise Caruso to take to increase the decorators’

What steps would you advise Caruso to take to increase the decorators’ motivation to deliver high-quality customer service?

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Q: Would you advise Caruso to try to engage in transformational leadership in

Would you advise Caruso to try to engage in transformational leadership in this situation? If not, why not? If so, what steps would you advise her to take?

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Q: What type of group was this?

What type of group was this?

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Q: Were group members motivated to achieve group goals? Why or why

Were group members motivated to achieve group goals? Why or why not?

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Q: How large was the group, what type of task interdependence existed

How large was the group, what type of task interdependence existed in the group, and what group roles did members play?

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Q: What were the group’s norms? How much conformity and deviance existed

What were the group’s norms? How much conformity and deviance existed in the group?

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Q: Which management approach (for example, Theory X or Y)

Which management approach (for example, Theory X or Y) do you propose to use to run your organization? In 50 or fewer words write a statement describing the management approach you believe will motiva...

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Q: How cohesive was the group? Why do you think the group’s

How cohesive was the group? Why do you think the group’s cohesiveness was at this level? What consequences did this level of group cohesiveness have for the group and its members?

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Q: Was social loafing a problem in this group? Why or why

Was social loafing a problem in this group? Why or why not?

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Q: What could the group’s leader or manager have done differently to increase

What could the group’s leader or manager have done differently to increase group effectiveness?

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