Questions from General Operations Management


Q: Explain the purpose and structure of ISO 9000. What are the

Explain the purpose and structure of ISO 9000. What are the seven underlying principles?

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Q: What is quality control? Why is it necessary in any organization

What is quality control? Why is it necessary in any organization?

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Q: What is statistical process control?

What is statistical process control?

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Q: What is a control chart and what benefits can control charts provide

What is a control chart and what benefits can control charts provide?

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Q: The basic pizza-making process consists of (1)

The basic pizza-making process consists of (1) preparing the pizza, (2) baking it, and (2) cutting and boxing (or transferring to a platter for dine-in service). It takes five minutes to prepare a p...

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Q: Explain the difference between a discrete and a continuous metric. Provide

Explain the difference between a discrete and a continuous metric. Provide some examples different from those in the text.

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Q: Summarize the process used to apply SPC.

Summarize the process used to apply SPC.

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Q: Describe the various types of control charts and their applications.

Describe the various types of control charts and their applications.

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Q: Two of Deming’s 14 Points are Point 8: Drive Out Fear

Two of Deming’s 14 Points are Point 8: Drive Out Fear (in the workplace) and Point 4: Stop Making Decisions Purely on the Basis of Cost. Discuss the importance of them to operations managers (as well...

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Q: Discuss how to interpret control charts. What types of patterns indicate

Discuss how to interpret control charts. What types of patterns indicate a lack of control?

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