Questions from General Business Management


Q: Given what you have learned in this chapter, design a plan

Given what you have learned in this chapter, design a plan to increase the motivation of clerks to provide prompt service to customers even when they are not being watched by a partner.

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Q: Design a plan to increase the motivation of spotters to remove as

Design a plan to increase the motivation of spotters to remove as many stains as possible even when they are not being watched by a partner.

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Q: How would you characterize your supervisor’s approach to management? For example

How would you characterize your supervisor’s approach to management? For example, which particular management tasks and roles does this person perform most often? What kinds of management skills does...

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Q: How do the various management theories discussed in this chapter offer clues

How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?

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Q: Design a plan to increase the motivation of pressers to do a

Design a plan to increase the motivation of pressers to do a top-notch job on all clothes they press, no matter how difficult.

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Q: What sources of power did this leader have? Did the leader

What sources of power did this leader have? Did the leader have enough power to influence his or her followers?

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Q: What kinds of behaviors did this leader engage in? Were they

What kinds of behaviors did this leader engage in? Were they appropriate for the situation? Why or why not?

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Q: From what you know, do you think this leader was a

From what you know, do you think this leader was a task-oriented leader or a relationship-oriented leader? How favorable was this leader’s situation for leading?

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Q: What steps did this leader take to motivate his or her followers

What steps did this leader take to motivate his or her followers? Were these steps appropriate or inappropriate? Why?

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Q: What signs, if any, did this leader show of being

What signs, if any, did this leader show of being a transformational leader?

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