Questions from Cost Management

Q: What functions does a cost of quality (COQ) report play

What functions does a cost of quality (COQ) report play in a quality improvement program?

Q: Of the four categories in a typical COQ report, which category

Of the four categories in a typical COQ report, which category of quality cost is the most damaging to the organization? Why is this the case?

Q: What are the differences among performance evaluation, management control, and

What are the differences among performance evaluation, management control, and operational control?

Q: Can strategic performance measurement be used for service firms and not-

Can strategic performance measurement be used for service firms and not-for-profit organizations? How?

Q: In what situations is a cost center most appropriate? A profit

In what situations is a cost center most appropriate? A profit center? A revenue center?

Q: How do centralized and decentralized firms differ? What are the advantages

How do centralized and decentralized firms differ? What are the advantages of each?

Q: Can the marketing department be both a revenue center and a cost

Can the marketing department be both a revenue center and a cost center? Explain.

Q: Which type of cost center has a planning focus, and which

Which type of cost center has a planning focus, and which type has an evaluation focus?

Q: What is the role of risk preference in performance evaluation?

What is the role of risk preference in performance evaluation?

Q: Explain the difference between the engineered-cost and discretionary-cost

Explain the difference between the engineered-cost and discretionary-cost approaches to evaluating support departments.