Questions from General Business Management

Q: Assume that you are a front-line manager at a call

Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits in each of the four quadrants in Exhibit 16.2: Positive Extrinsic; Positive intrin...

Q: Most companies have policies that regulate employees’ personal use of work computers

Most companies have policies that regulate employees’ personal use of work computers during work hours. Some even monitor employee e-mails and track the Web sites that have been visited. Do you consid...

Q: One small business owner said that he had to teach his young

One small business owner said that he had to teach his young employees what a “dial tone” was. Do you have phone aversion? Do you think it is possible to build a solid business relationship with custo...

Q: Some senior managers believe they should rely on written information and computer

Some senior managers believe they should rely on written information and computer reports because these yield more accurate data than do face-to-face communications. Do you agree? Why or why not?

Q: During times of significant organizational change, such as downsizing and layoffs

During times of significant organizational change, such as downsizing and layoffs, the grapevine becomes more active as anxious employees share organizational news and rumors. As a manager, what commu...

Q: Some critics argue that Six Sigma is a collection of superficial changes

Some critics argue that Six Sigma is a collection of superficial changes that often result in doing a superb job of building the wrong product or offering the wrong service. Do you agree or disagree?...

Q: Assume you manage a small online business that sells herbal supplements.

Assume you manage a small online business that sells herbal supplements. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, includ...

Q: If you were asked to design a training program to help managers

If you were asked to design a training program to help managers become better communicators, what would you include in the program?

Q: 1. Intermountain Healthcare is a very large organization with thousands of

1. Intermountain Healthcare is a very large organization with thousands of employees. List at least four methods it uses to communicate with employees. Why do you think this organization feels the nee...

Q: One of the benefits of a strategy map is that goals and

One of the benefits of a strategy map is that goals and how they are linked can be clearly communicated to everyone in the organization. Does a minimum-wage maintenance worker in a hospital really nee...