Questions from General Operations Management


Q: A supply chain consists of a network of companies linked together by

A supply chain consists of a network of companies linked together by physical, information, and monetary flows. When supply chain partners work together, they are able to accomplish things that an ind...

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Q: NETFLIX, at almost 20 years old, has more than 44

NETFLIX, at almost 20 years old, has more than 44 million subscribers worldwide and is now the most popular subscription media business in the United States.14 In the fourth quarter of 2013, Netflix h...

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Q: Manufacturing and Service Processes: Loganville Window Treatments Introduction

Manufacturing and Service Processes: Loganville Window Treatments Introduction For nearly 50 years, Loganville Window Treatments (LWT) of Loganville, Georgia, has made interior shutters that are sold...

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Q: Figure 4.21 shows the swim lane process map for a

Figure 4.21 shows the swim lane process map for a patient undergoing a lumpectomy (the surgical removal of a small tumor from the breast). Nine parties, including the patient, were involved in the pro...

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Q: Overall, Steve Edwards, vice president of Marketing at Dittenhoefer’s Fine

Overall, Steve Edwards, vice president of Marketing at Dittenhoefer’s Fine China, is very pleased with the success of his new line of Gem-Surface china plates. Gem-Surface plates are...

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