Questions from General Operations Management


Q: What quality-related trade-offs might there be between having

What quality-related trade-offs might there be between having a single large, centralized produce processing facility and having many small, decentralized produce-processing facilities?

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Q: Give three examples of what would be considered unethical behavior involving management

Give three examples of what would be considered unethical behavior involving management of quality, and state which ethical principle (see Chapter 1) is violated.

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Q: How important is it for managers to maintain and promote ethical behavior

How important is it for managers to maintain and promote ethical behavior in dealing with quality issues? Does your answer depend on the product or service involved?

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Q: A computer repair shop had received a number of complaints on the

A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time...

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Q: Classify each of the following as either a Type I error or

Classify each of the following as either a Type I error or a Type II error: a. Putting an innocent person in jail b. Releasing a guilty person from jail c. Eating (or not eating) a cookie that fell on...

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Q: List the steps in the control process.

List the steps in the control process.

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Q: How did Jim conclude that the process was not capable based on

How did Jim conclude that the process was not capable based on his first set of samples?

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Q: What are the key concepts that underlie the construction and interpretation of

What are the key concepts that underlie the construction and interpretation of control charts?

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Q: What are the key elements of the TQM approach? What is

What are the key elements of the TQM approach? What is the driving force behind TQM?

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Q: Briefly explain the purpose of each of these control charts:

Briefly explain the purpose of each of these control charts: a. x-bar b. Range c. p-chart d. c-chart

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