Questions from General Operations Management


Q: What are the strategies of the following organizations? Is the strategy

What are the strategies of the following organizations? Is the strategy defined in terms of product or process or both? a. McDonald’s b. AT&T Telephone Co. c. General Motors d. Harvard Business School...

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Q: Define a possible service guarantee for each of the following services:

Define a possible service guarantee for each of the following services: a. College classes b. A theater performance c. Buying a used car

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Q: Why is it important to define the system of interest before embarking

Why is it important to define the system of interest before embarking on improvement? Give three reasons.

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Q: Describe typical supplier relations before and after embracing lean tenets.

Describe typical supplier relations before and after embracing lean tenets.

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Q: Suppose that a lean work center is being operated with a lot

Suppose that a lean work center is being operated with a lot size of 50 units. Assume that 200 parts are demanded per hour and it takes three hours to circulate a container, including all setup, run,...

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Q: What are the major problems being faced by Eastern Gear?

What are the major problems being faced by Eastern Gear?

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Q: How can supplier certification contribute to quality products or services? Should

How can supplier certification contribute to quality products or services? Should all suppliers be certified? Why or why not?

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Q: How is a Pareto chart used to improve quality?

How is a Pareto chart used to improve quality?

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Q: The producer of electronic circuits in problem 4 has reconsidered the method

The producer of electronic circuits in problem 4 has reconsidered the method of quality control and has decided to use process control by variables instead of attributes. For variables control, a circ...

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Q: What are the advantages of exponential smoothing over the moving average and

What are the advantages of exponential smoothing over the moving average and the weighted moving average?

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