Questions from General Operations Management


Q: Why would a world-renowned organization, Mayo Clinic, already

Why would a world-renowned organization, Mayo Clinic, already known for quality embark on a quality improvement journey?

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Q: What services are provided by the following 3PL providers: C.

What services are provided by the following 3PL providers: C.H. Robinson, Ryder, and Penske Logistics?

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Q: For the organizations listed in question 7, describe the inputs,

For the organizations listed in question 7, describe the inputs, transformation process, and outputs of the production system.

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Q: Describe an operation where higher quality will cost more. What is

Describe an operation where higher quality will cost more. What is your definition of quality? Why does higher quality cost more? If you use a different definition of quality, will higher quality cost...

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Q: Give an example of mass customization not discussed in the chapter.

Give an example of mass customization not discussed in the chapter.

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Q: Why is the service-profit chain important to operations management?

Why is the service-profit chain important to operations management?

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Q: Describe service blueprinting in your own words, including examples of when

Describe service blueprinting in your own words, including examples of when it should be used.

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Q: Use the key questions of what, who, where, when

Use the key questions of what, who, where, when, and how for problem 7 to suggest improvements in the processes.

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Q: Discuss how lean thinking can lead to a reduction of costs (

Discuss how lean thinking can lead to a reduction of costs (material, labor, overhead), other than inventory. Be specific.

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Q: Which of the four manufacturing quality dimensions are most likely to improve

Which of the four manufacturing quality dimensions are most likely to improve revenue? Which ones are related more to cost reduction or to both revenue and cost?

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