Questions from General Operations Management


Q: Refer to Problem D.22. A new registration manager,

Refer to Problem D.22. A new registration manager, Dwayne Cole, is hired who initiates a program to entertain the people in line with a juggler whom he pays $15/hour. This reduces the waiting costs to...

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Q: The Chattanooga Furniture store gets an average of 50 customers per shift

The Chattanooga Furniture store gets an average of 50 customers per shift. Marilyn Helms, the manager, wants to calculate whether she should hire 1, 2, 3, or 4 salespeople. She has determined that ave...

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Q: During the afternoon peak hours the First Bank of Dubuque has an

During the afternoon peak hours the First Bank of Dubuque has an average of 40 customers arriving every hour. There is also an average of 8 customers at First Bank at any time. The probability of the...

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Q: An average of 9 cars can be seen in the system (

An average of 9 cars can be seen in the system (both the drive-through line and the drive-through window) at Burger Universe. Approximately every 20 seconds, a car attempts to enter the drive through...

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Q: Lobster World stores approximately 1,000 pounds of fish on average

Lobster World stores approximately 1,000 pounds of fish on average. In a typical day, the busy restaurant cooks and sells 360 (raw) pounds of fish. How long do the fish stay in storage on average?

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Q: Gamma Bank processes a typical loan application in 2.4 weeks

Gamma Bank processes a typical loan application in 2.4 weeks. Customers fill out 30 loan applications per week. On average how many loan applications are being processed somewhere in the system at Gam...

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Q: Fisher’s Furniture Store sells $800,000 worth of furniture to

Fisher’s Furniture Store sells $800,000 worth of furniture to customers on credit each month. The Accounts Receivable balance in the accounting books averages $2 million. On average, how long are cust...

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Q: Twenty-four customers arrive every hour (Poisson distributed) at

Twenty-four customers arrive every hour (Poisson distributed) at Andy Johnson’s food truck when it parks outside the Orlando Courthouse from 11–2 p.m. on weekdays. It takes Andy a mean time of 2 minut...

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Q: Vacation Inns, a chain of hotels operating in the southeastern region

Vacation Inns, a chain of hotels operating in the southeastern region of the U.S., uses a toll-free telephone number to take reservations for all of its hotels. An average of 12 calls are received per...

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Q: A company is investigating the make-or-buy decision for

A company is investigating the make-or-buy decision for a new item with the following cost structure: a) At what volumes would each decision be preferred? b) What is the most economical decision for a...

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