Questions from General Operations Management


Q: Explain how improving quality can lead to reduced costs.

Explain how improving quality can lead to reduced costs.

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Q: Where would the checklists for employees be beneficial in a service company

Where would the checklists for employees be beneficial in a service company, such as McDonalds?

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Q: In what way do you think the operations managers’ role may change

In what way do you think the operations managers’ role may change with regards to quality in the future?

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Q: How would you define high quality?

How would you define high quality?

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Q: List Shewhart’s two types of variation. What are they also called

List Shewhart’s two types of variation. What are they also called?

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Q: In November 2018, John Wells, a customer service representative of

In November 2018, John Wells, a customer service representative of Bayfield Mud Company, was summoned to the Houston warehouse of Wet-Land Drilling, Inc., to inspect three boxcars of mud treating agen...

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Q: In a control chart, what would be the effect on the

In a control chart, what would be the effect on the control limits if the sample size varied from one sample to the next?

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Q: Define Cpk and explain what a Cpk of 1.0 means

Define Cpk and explain what a Cpk of 1.0 means. What is Cp?

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Q: Even if the population distribution is not normal (e.g

Even if the population distribution is not normal (e.g., beta or uniform), can the distribution of sample means be normal?

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Q: What are the acceptable quality level (AQL) and the lot

What are the acceptable quality level (AQL) and the lot tolerance percentage defective (LTPD)? How are they used?

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