Questions from General Supply Chain


Q: Is your university a pure service? Explain.

Is your university a pure service? Explain.

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Q: Why is the service sector in the U.S. and

Why is the service sector in the U.S. and other highly developed economies growing so much more rapidly than the manufacturing sector?

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Q: Describe the primary differences between goods and service firms.

Describe the primary differences between goods and service firms.

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Q: What are the three generic strategies that services use to compete?

What are the three generic strategies that services use to compete? Give examples.

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Q: What are the four concerns of service response logistics?

What are the four concerns of service response logistics?

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Q: Define capacity utilization. What is an ideal utilization? Can utilization

Define capacity utilization. What is an ideal utilization? Can utilization ever be greater than 100 percent? Explain.

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Q: Should unit price be used as the sole criterion for selecting suppliers

Should unit price be used as the sole criterion for selecting suppliers? Why or why not?

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Q: What are the two elements managers must pay attention to, when

What are the two elements managers must pay attention to, when managing queues, to maximize customer satisfaction?

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Q: What are the primary elements to consider when designing any queuing system

What are the primary elements to consider when designing any queuing system?

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Q: Define the terms “balking” and “reneging”. How could

Define the terms “balking” and “reneging”. How could a firm minimize them?

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