Questions from General Supply Chain

Q: What sort of problems generally occur with a firm’s existing CRM applications

What sort of problems generally occur with a firm’s existing CRM applications?

Q: How can firms help to assure the privacy and security of their

How can firms help to assure the privacy and security of their customers’ information and data?

Q: How do various social media impact an organization’s CRM methods? Should

How do various social media impact an organization’s CRM methods? Should firms use social media for attracting new customers?

Q: What person or people at Toyota is (are) most responsible

What person or people at Toyota is (are) most responsible for the development of the JIT concept?

Q: Describe the types of customer service that come before, during and

Describe the types of customer service that come before, during and after the sale. Why are they important to CRM?

Q: Are call centers good for CRM?

Are call centers good for CRM?

Q: Do you think call center outsourcing negatively affects customer service? Explain

Do you think call center outsourcing negatively affects customer service? Explain.

Q: Could self-service websites be used in place of call centers

Could self-service websites be used in place of call centers?

Q: Define the term Customer Relationship Management. What has caused this definition

Define the term Customer Relationship Management. What has caused this definition has changed over the past 20 years?

Q: Crop-Quick Inc. replenishes its three distribution centers in Boston

Crop-Quick Inc. replenishes its three distribution centers in Boston, Denver and Houston from its Las Vegas central supply warehouse. The distribution schedule for one of its products for the next six...