Questions from Human Resource Management

Q: Roughly two generations ago many HR articles decried problems with performance appraisal

Roughly two generations ago many HR articles decried problems with performance appraisal. A common complaint was that managers did not devote sufficient time to conducting the appraisals and that bias...

Q: Go back to the Manager’s Notebook “How Harley-Davidson Is

Go back to the Manager’s Notebook “How Harley-Davidson Is Taking Advantage of a Diverse Customer Base.” If you were a HR manager of a company such as Harley-Davidson, what human resource programs woul...

Q: Of all the issues affecting HR practices discussed in this chapter,

Of all the issues affecting HR practices discussed in this chapter, which three in your opinion are the most important ones? Justify your answer.

Q: In recent years there has been an increase in the number of

In recent years there has been an increase in the number of companies that have wrongly classified an “employee” as a “contract worker,” and consequently were taken to court by workers who believed th...

Q: Do you think it is fair for a company to discipline employees

Do you think it is fair for a company to discipline employees by charging higher fees for those who show evidence of “unhealthy life styles”? According to Dr. Kevin Volpp, director of the Center for H...

Q: Based on what laws or legal concepts could you take the position

Based on what laws or legal concepts could you take the position that it is legal to fire someone for poor performance even though there may be a discriminatory aspect to the termination (which is not...

Q: On what laws and legal concepts did the employer apparently base its

On what laws and legal concepts did the employer apparently base its termination of this 61-year-old attorney?

Q: In what ways might your group’s compensation plan contribute to the customer

In what ways might your group’s compensation plan contribute to the customer satisfaction problems?

Q: What recommendations would you make to improve the compensation system in a

What recommendations would you make to improve the compensation system in a way that would likely improve customer satisfaction?

Q: As you have read, training can increase revenue. The revenue

As you have read, training can increase revenue. The revenue could come from increased quality of the customer experience due to the impact of training. Consider, as an example, the table of customer...