Q: “Are you sure you read it right?” asked Ahmed,
“Are you sure you read it right?” asked Ahmed, the restaurant manager at the Golden Rose restaurant. Ahmed was talking to Bart, the restaurant’s bar manager. “I read it right, and it’s great news!” re...
See AnswerQ: Lezinah Ncube has just taken a new job as regional manager of
Lezinah Ncube has just taken a new job as regional manager of a limited service hotel chain. Her region includes six hotels, with each hotel consisting of approximately 150 rooms each. Each hotel also...
See AnswerQ: “I don’t get it,” said Tasha “are you telling
“I don’t get it,” said Tasha “are you telling me that we sold over ten thousand dollars’ worth of gift cards for the holidays but we didn’t make any sales?” Tasha was the assistant manager at the Logj...
See AnswerQ: Charlotte Lebioda grew up in the hotel business. Her parents owned
Charlotte Lebioda grew up in the hotel business. Her parents owned and operated a 100‐ room limited service hotel for 20 years. When Charlotte graduated from hospitality school, her parents retired, t...
See AnswerQ: “I still don’t get it,” said Ahmir, “how
“I still don’t get it,” said Ahmir, “how can all the monthly loan repayments we make to the bank for the dining room expansion project we completed last year not be considered an operating expense? We...
See AnswerQ: Bill O’Leary could see both sides of the issue. As the
Bill O’Leary could see both sides of the issue. As the general manager of the 500‐unit Plazamar Hotel, he knew how important it was to remember that both members of his room revenue management team no...
See AnswerQ: Mary Margaret Glenn knew the going would be tough for the first
Mary Margaret Glenn knew the going would be tough for the first couple of years. She was now finding out exactly how tough. After five years of working for others, Mary and her former college roommate...
See AnswerQ: “I think we have to do it,” said Paula,
“I think we have to do it,” said Paula, the director of operations for the five‐unit Hungry Henry’s pizza chain. Paul was talking to Henry Acosta, the chain’s founder. Paula and Henry were discussing...
See AnswerQ: “I think I can buy it at a great price,”
“I think I can buy it at a great price,” said Dan Flood. He was talking about the Watershed Restaurant. The property was for sale and Dan was meeting with Loralei Glenn, his friend and an experienced...
See AnswerQ: “You’ve got to be kidding me!” said Amit Chopra,
“You’ve got to be kidding me!” said Amit Chopra, owner of the 215‐room Comfort Express in Jamestown. “No, I’m not kidding. He sold them all,” replied Sylvia Zepeda, the hotel’s director of sales and m...
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