Questions from Operations Management


Q: Ergonomics Inc. sells ergonomically designed office chairs. The company has

Ergonomics Inc. sells ergonomically designed office chairs. The company has the following information: Average demand = 20 units per day Average lead time = 30 days Item unit cost = $50 for orders of...

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Q: Aldo Inc. was reviewing its quarterly performance in providing service to

Aldo Inc. was reviewing its quarterly performance in providing service to customers. An analysis of order and shipping data was prepared and is shown in the table below. How well did Aldo perform in u...

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Q: The following quarter, Aldo’s senior executive was interested in knowing whether

The following quarter, Aldo’s senior executive was interested in knowing whether performance had improved. The following table presents order and shipping data collected for the next...

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Q: Suppose a firm, in discussions with customers, learns that customers

Suppose a firm, in discussions with customers, learns that customers identify eight factors that they evaluate for every order they receive from suppliers. The firm then finds that its performance is...

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Q: In the problem above, suppose performance on two of the factors

In the problem above, suppose performance on two of the factors that had been 95 percent falls to 90 percent. What is the impact on perfect order performance?

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Q: ABBA Inc. collected the following data concerning orders and shipments during

ABBA Inc. collected the following data concerning orders and shipments during the most recent year. How well did ABBA perform in providing product to its customers?

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Q: In addition to the information concerning product availability, ABBA collected the

In addition to the information concerning product availability, ABBA collected the following data concerning customer service performance: Late delivery—6 percent Damage—1 percent Incorrect documentat...

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Q: Jones Company found the following results when analyzing its delivery performance.

Jones Company found the following results when analyzing its delivery performance.

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Q: Using the data from problem 1, develop a check sheet and 

Using the data from problem 1, develop a check sheet and analyze&Aci...

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Q: Jones Company also found the following information about delivery to customers.

Jones Company also found the following information about delivery to customers. Late deliveries were made for 8 percent of the orders. Early arrivals, which are unacceptable to customers, occurred for...

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