Definition of Knowledge Management

Knowledge Management is the process by which the employees of a company share their experience with other employees and become part of the learning, structuring and sharing of the knowledge with each other within an organization.


The knowledge increases the employee’s understanding of an organization’s resources, customers, support issues etc. It eventually leads to efficiency and greater performance.


Example of Knowledge Management:

Uber uses an internal system called Bliss for its rider’s and driver's support. In that system, the person on support can go and learn specific policies in different scenarios that they may face in a support ticket sent by a rider. Uber has named it Knowledge Base.

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