[SOLVED] 1. A user calls first thing Monday

1. A user calls first thing Monday morning saying she has an error message at boot-up that says her case was opened. She’s looked at the computer, but it seems normal. What does this tell you about her computer?
A. Her computer has TPM enabled in the CMOS.
B. Her computer has fan monitoring enabled in CMOS and the fan stopped over the weekend.
C. Her computer case has chassis intrusion detection/notification and the feature is enabled in CMOS.
D. It doesn’t tell you anything about the computer, only that the user has a problem.

2. To which of the following can a PC boot?
A. Hard drive
B. DVD-ROM
C. USB drive
D. All of the above

3. When you turn on your computer, what is accessed first?
A. The CPU
B. The setup program
C. The POST
D. The CMOS chip

4. What does BIOS provide for the computer? (Choose the best answer.)
A. BIOS provides the physical interface for various devices such as USB, FireWire, and Thunderbolt ports.
B. BIOS provides the programming that enables the CPU to communicate with other hardware.
C. BIOS provides memory space for applications to load into from the hard drive.
D. BIOS provides memory space for applications to load into from the main system RAM.

5. Which of the following will most likely result in a POST beep code message?
A. The system is overheating.
B. The video card is not seated properly.
C. The keyboard is unplugged.
D. The hard drive has crashed.

6. Which of the following statements is true about CMOS?
A. CMOS is a configuration program that runs from the hard drive during booting.
B. CMOS is a low-energy chip that draws power from a battery while the computer is turned off.
C. CMOS includes the power-on self test (POST) routines.
D. CMOS is the Southbridge chip that controls input and output devices.

7. How can you access the system setup utility from within Windows 8.1?
A. Through the Setup applet in the Control Panel.
B. Through the Boot applet in the Control Panel.
C. Through the Settings charm in the Charms bar.
D. You can’t. You need to reboot the system and access the system settings by pressing the appropriate key or key combination.

8. Which of the following most typically enables you to upgrade a flash ROM chip?
A. Remove the chip and replace it with a different one.
B. Reboot the computer.
C. Install a different operating system.
D. Plug in a USB drive containing a new BIOS file and run the updating utility in CMOS.

9. After a sudden power outage, Morgan’s PC rebooted, but nothing appeared on the screen. The PC just beeps at him, over and over and over. What’s most likely the problem?
A. The power outage toasted his RAM.
B. The power outage toasted his video card.
C. The power outage toasted his hard drive.
D. The power outage toasted his CPU.

10. Henry bought a new card for capturing television on his computer. When he finished going through the packaging, though, he found no driver disc, only an application disc for setting up the TV capture software. After installing the card and software, it all works flawlessly. What’s the most likely explanation?
A. The device doesn’t need BIOS, so there’s no need for a driver disc.
B. The device has an option ROM that loads BIOS, so there’s no need for a driver disc.
C. Windows supports TV capture cards out of the box, so there’s no need for a driver disc.
D. The manufacturer made a mistake and didn’t include everything needed to set up the device.

11. Mohinder finds that a disgruntled former employee decided to sabotage her computer when she left by putting a password in CMOS that stops the computer from booting. What can Mohinder do to solve this problem?
A. Mohinder should boot the computer while holding the left SHIFT key. This will clear the CMOS information.
B. Mohinder should try various combinations of the former employee’s name. The vast majority of people use their name or initials for CMOS passwords.
C. Mohinder should find the CMOS clear jumper on the motherboard. He can move the shunt on the jumper to clear the CMOS information.
D. Mohinder should find a replacement motherboard. Unless he knows the CMOS password, there’s nothing he can do.

12. In classic systems, which chip does the CPU use to communicate with high-speed devices such as video cards or RAM?
A. Complementary metal-oxide semiconductor
B. Northbridge
C. Southbridge
D. Scan code

13. When your computer boots and you press the appropriate key to enter the CMOS setup utility, a small program loads, allowing you to specify settings for various hardware devices. Where is this small program permanently stored?
A. In the ROM
B. In CMOS
C. On the hard drive
D. In RAM

14. When you enter the CMOS setup utility (as in the previous question) and make changes, where are your settings stored?
A. In the BIOS
B. In CMOS
C. On the hard drive
D. In RAM

15. Jill boots an older Intel-based system that has been the cause of several user complaints at the office. The system powers up and starts to run through POST but then stops. The screen displays a “CMOS configuration mismatch” error. Of the following list, what is the most likely cause of this error?
A. Dying CMOS battery
B. Bad CPU
C. Bad RAM
D. Corrupt system BIOS

Question: 1. A user calls first thing Monday