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Question: As we discussed at the beginning of

As we discussed at the beginning of the chapter, Starbucks has a large, global supply chain that must efficiently supply over 17,000 stores. Although the stores might appear to be very similar, they are actually very different. Depending on the location of the store, its size, and the profile of the customers served, Starbucks management configures the store offerings to take maximum advantage of the space available and customer preferences. Starbucks’ actual distribution system is much more complex, but for the purpose of our exercise let’s focus on a single item that is currently distributed through five distribution centers in the United States. Our item is a logo-branded coffeemaker that is sold at some of the larger retail stores. The coffeemaker has been a steady seller over the years due to its reliability and rugged construction. Starbucks does not consider this a seasonal product, but there is some variability in demand. Demand for the product over the past 13 weeks is shown in the following table. The demand at the distribution centers (DCs) varies between about 40 units, on average, per week in Atlanta and 48 units in Dallas. The current quarter’s data are pretty close to the demand shown in the table. Management would like you to experiment with some forecasting models to determine what should be used in a new system to be implemented. The new system is programmed to use one of two forecasting models: simple moving average or exponential smoothing.
As we discussed at the beginning of the chapter, Starbucks has a large, global supply chain that must efficiently supply over 17,000 stores. Although the stores might appear to be very similar, they are actually very different.  Depending on the location of the store, its size, and the profile of the customers served, Starbucks management configures the store offerings to take maximum advantage of the space available and customer preferences.  Starbucks’ actual distribution system is much more complex, but for the purpose of our exercise let’s focus on a single item that is currently distributed through five distribution centers in the United States. Our item is a logo-branded coffeemaker that is sold at some of the larger retail stores. The coffeemaker has been a steady seller over the years due to its reliability and rugged construction. Starbucks does not consider this a seasonal product, but there is some variability in demand. Demand for the product over the past 13 weeks is shown in the following table.  The demand at the distribution centers (DCs) varies between about 40 units, on average, per week in Atlanta and 48 units in Dallas. The current quarter’s data are pretty close to the demand shown in the table.  Management would like you to experiment with some forecasting models to determine what should be used in a new system to be implemented. The new system is programmed to use one of two forecasting models:  simple moving average or exponential smoothing. 
 

1. Consider using a simple moving average model.   Experiment with models using five weeks’ and three   weeks’ past data. The past data in each region are   given as follows (week −1 is the week before week   1 in the table, −2 is two weeks before week 1, etc.).   Evaluate the forecasts that would have been made   over the 13 weeks using the overall (at the end of the   13 weeks) mean absolute deviation, mean absolute   percent error, and tracking signal as criteria. 
  

2. Next, consider using a simple exponential smoothing   model. In your analysis, test two alpha values,   0.2 and 0.4. Use the same criteria for evaluating   the model as in part 1. When using an alpha value   of 0.2, assume that the forecast for week 1 is the   past three-week average (the average demand for   periods −3, −2, and −1). For the model using an   alpha of 0.4, assume that the forecast for week 1 is   the past five-week average.   
3. Starbucks is considering simplifying the supply   chain for their coffeemaker. Instead of stocking   the coffeemaker in all five distribution centers,   they are considering only supplying it from a   single location. Evaluate this option by analyzing   how accurate the forecast would be based on   the demand aggregated across all regions. Use the   model that you think is best from your analysis of   parts 1 and 2. Evaluate your new forecast using   mean absolute deviation, mean absolute percent   error, and the tracking signal.   
4. What are the advantages and disadvantages of   aggregating demand from a forecasting view? Are   there other things that should be considered when   going from multiple DCs to a DC?
1. Consider using a simple moving average model. Experiment with models using five weeks’ and three weeks’ past data. The past data in each region are given as follows (week −1 is the week before week 1 in the table, −2 is two weeks before week 1, etc.). Evaluate the forecasts that would have been made over the 13 weeks using the overall (at the end of the 13 weeks) mean absolute deviation, mean absolute percent error, and tracking signal as criteria.
As we discussed at the beginning of the chapter, Starbucks has a large, global supply chain that must efficiently supply over 17,000 stores. Although the stores might appear to be very similar, they are actually very different.  Depending on the location of the store, its size, and the profile of the customers served, Starbucks management configures the store offerings to take maximum advantage of the space available and customer preferences.  Starbucks’ actual distribution system is much more complex, but for the purpose of our exercise let’s focus on a single item that is currently distributed through five distribution centers in the United States. Our item is a logo-branded coffeemaker that is sold at some of the larger retail stores. The coffeemaker has been a steady seller over the years due to its reliability and rugged construction. Starbucks does not consider this a seasonal product, but there is some variability in demand. Demand for the product over the past 13 weeks is shown in the following table.  The demand at the distribution centers (DCs) varies between about 40 units, on average, per week in Atlanta and 48 units in Dallas. The current quarter’s data are pretty close to the demand shown in the table.  Management would like you to experiment with some forecasting models to determine what should be used in a new system to be implemented. The new system is programmed to use one of two forecasting models:  simple moving average or exponential smoothing. 
 

1. Consider using a simple moving average model.   Experiment with models using five weeks’ and three   weeks’ past data. The past data in each region are   given as follows (week −1 is the week before week   1 in the table, −2 is two weeks before week 1, etc.).   Evaluate the forecasts that would have been made   over the 13 weeks using the overall (at the end of the   13 weeks) mean absolute deviation, mean absolute   percent error, and tracking signal as criteria. 
  

2. Next, consider using a simple exponential smoothing   model. In your analysis, test two alpha values,   0.2 and 0.4. Use the same criteria for evaluating   the model as in part 1. When using an alpha value   of 0.2, assume that the forecast for week 1 is the   past three-week average (the average demand for   periods −3, −2, and −1). For the model using an   alpha of 0.4, assume that the forecast for week 1 is   the past five-week average.   
3. Starbucks is considering simplifying the supply   chain for their coffeemaker. Instead of stocking   the coffeemaker in all five distribution centers,   they are considering only supplying it from a   single location. Evaluate this option by analyzing   how accurate the forecast would be based on   the demand aggregated across all regions. Use the   model that you think is best from your analysis of   parts 1 and 2. Evaluate your new forecast using   mean absolute deviation, mean absolute percent   error, and the tracking signal.   
4. What are the advantages and disadvantages of   aggregating demand from a forecasting view? Are   there other things that should be considered when   going from multiple DCs to a DC?
2. Next, consider using a simple exponential smoothing model. In your analysis, test two alpha values, 0.2 and 0.4. Use the same criteria for evaluating the model as in part 1. When using an alpha value of 0.2, assume that the forecast for week 1 is the past three-week average (the average demand for periods −3, −2, and −1). For the model using an alpha of 0.4, assume that the forecast for week 1 is the past five-week average. 3. Starbucks is considering simplifying the supply chain for their coffeemaker. Instead of stocking the coffeemaker in all five distribution centers, they are considering only supplying it from a single location. Evaluate this option by analyzing how accurate the forecast would be based on the demand aggregated across all regions. Use the model that you think is best from your analysis of parts 1 and 2. Evaluate your new forecast using mean absolute deviation, mean absolute percent error, and the tracking signal. 4. What are the advantages and disadvantages of aggregating demand from a forecasting view? Are there other things that should be considered when going from multiple DCs to a DC?





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Week 1 2 4 7 8 10 11 12 13 Average Atlanta 33 45 37 38 55 30 18 58 47 37 23 55 40 40 Boston 26 35 41 40 46 48 55 18 62 44 30 45 50 42 Chicago 44 34 22 55 48 72 62 28 27 95 35 45 47 47 Dallas 27 42 35 40 51 64 70 65 55 43 38 47 42 48 LA 32 43 54 40 46 74 40 35 45 38 48 56 50 46 Total 162 199 189 213 246 288 245 204 236 257 174 248 229 222 LO Week -5 -4 -3 -2 -1 Atlanta 45 38 30 58 37 Boston 62 18 48 40 35 Chicago 62 22 72 44 48 Dallas 42 35 40 64 43 LA 43 40 54 46 35 Total 254 153 244 252 198


> What is a competitive market? Briefly describe a type of market that is not perfectly competitive.

> The textile industry of Autarka advocates a ban on the import of wool suits. Describe five arguments its lobbyists might make. Give a response to each of these arguments.

> Draw the supply-and-demand diagram for an importing country. Identify consumer surplus and producer surplus before trade is allowed. Identify consumer surplus and producer surplus with free trade. What is the change in total surplus?

> When China’s clothing industry expands, the increase in world supply lowers the world price of clothing. a. Draw an appropriate diagram to analyze how this change in price affects consumer surplus, producer surplus, and total surplus in a nation that imp

> When a nation opens itself to trade in a good and be- comes an importer, a. producer surplus decreases, but consumer surplus and total surplus both increase. b. producer surplus decreases, consumer surplus increases, and so the impact on total surplus is

> If the government doubles the tax on gasoline, can you be sure that revenue from the gasoline tax will rise? Can you be sure that the deadweight loss from the gasoline tax will rise? Explain.

> How do the elasticities of supply and demand affect the deadweight loss of a tax? Why do they have this effect?

> Consider the market for rubber bands. a. If this market has very elastic supply and very inelastic demand, how would the burden of a tax on rubber bands be shared between consumers and producers? Use the tools of consumer surplus and producer surplus in

> Eggs have a supply curve that is linear and upward-sloping and a demand curve that is linear and downward-sloping. If a 2 cent per egg tax is increased to 3 cents, the deadweight loss of the tax a. increases by less than 50 percent and may even decline.

> Draw the supply and demand curves for turkey. In the equilibrium, show producer and consumer surplus. Explain why producing more turkeys would lower total surplus.

> In a supply-and-demand diagram, show producer and consumer surplus at the market equilibrium.

> Explain each of the following statements using supply-and-demand diagrams. a. “When a cold snap hits Florida, the price of orange juice rises in supermarkets throughout the country.” b. “When the weather turns warm in New England every summer, the price

> Suppose the demand for French bread rises. Explain what happens to producer surplus in the market for French bread. Explain what happens to producer surplus in the market for flour. Illustrate your answers with diagrams.

> John has been working as a tutor for $300 a semester. When the university raises the price it pays tutors to $400, Jasmine enters the market and begins tutoring as well. How much does producer surplus rise as a result of this price increase? a. by less t

> What mechanisms allocate resources when the price of a good is not allowed to bring supply and demand into equilibrium?

> A recent study found that the demand-and-supply schedules for Frisbees are as follows: a. What are the equilibrium price and quantity of Frisbees? b. Frisbee manufacturers persuade the government that Frisbee production improves scientistsâ€

> A $1 per unit tax levied on consumers of a good is equivalent to a. a $1 per unit tax levied on producers of the good. b. a $1 per unit subsidy paid to producers of the good. c. a price floor that raises the good’s price by $1 per unit. d. a price ceil

> How might a drought that destroys half of all farm crops be good for farmers? If such a drought is good for farmers, why don’t farmers destroy their own crops in the absence of a drought?

> If the elasticity is greater than 1, is demand elastic or inelastic? If the elasticity equals zero, is demand perfectly elastic or perfectly inelastic?

> Suppose the price elasticity of demand for heating oil is 0.2 in the short run and 0.7 in the long run. a. If the price of heating oil rises from $1.80 to $2.20 per gallon, what happens to the quantity of heating oil demanded in the short run? In the lon

> A linear, downward-sloping demand curve is a. inelastic b. unit elastic. c. elastic. d. inelastic at some points, and elastic at others.

> Make up an example of a monthly supply schedule for pizza, and graph the implied supply curve. Give an example of something that would shift this supply curve, and briefly explain your reasoning. Would a change in the price of pizza shift this supply cur

> A change in which of the following will NOT shift the demand curve for hamburgers? a. the price of hot dogs b. the price of hamburgers c. the price of hamburger buns d. the income of hamburger consumers

> Does a change in consumers’ tastes lead to a movement along the demand curve or to a shift in the demand curve? Does a change in price lead to a movement along the demand curve or to a shift in the demand curve? Explain your answers.

> Consider the market for minivans. For each of the events listed here, identify which of the determinants of demand or supply are affected. Also indicate whether demand or supply increases or decreases. Then draw a diagram to show the effect on the price

> Movie tickets and film streaming services are substitutes. If the price of film streaming increases, what happens in the market for movie tickets? a. The supply curve shifts to the left. b. The supply curve shifts to the right. c. The demand curve shift

> Suppose that a skilled brain surgeon also happens to be the world’s fastest typist. Should she do her own typing or hire a secretary? Explain.

> Give an example in which one person has an absolute advantage in doing something but another person has a comparative advantage.

> Pat and Kris are roommates. They spend most of their time studying (of course), but they leave some time for their favorite activities: making pizza and brewing root beer. Pat takes 4 hours to brew a gallon of root beer and 2 hours to make a pizza. Kris

> When two individuals produce efficiently and then make a mutually beneficial trade based on comparative advantage, a. they both obtain consumption outside their production possibilities frontier. b. they both obtain consumption inside their production po

> Why might economic advisers to the president disagree about a question of policy?

> Should an economic model describe reality exactly?

> The first principle of economics discussed in Chapter 1 is that people face trade-offs. Use a production possibilities frontier to illustrate society’s trade-off between two “goods”—a clean environment and the quantity of industrial output. What do you s

> Draw an example of a production possibilities frontier for Robinson Crusoe, a shipwrecked sailor who spends his time gathering coconuts and catching fish. Does this frontier limit Crusoe’s consumption of coconuts and fish if he lives by himself? Would he

> Describe some of the trade-offs faced by each of the following: a. a family deciding whether to buy a new car b. a member of Congress deciding how much to spend on national parks c. a company president deciding whether to open a new factory d. a professo

> Calculate the daily production quantities and sequences from the following monthly requirements for product models A, B, and C. Assume the month has 20 production days. a. 5000 A, 2500 B, and 3000 C b. 2000 A, 3000 B, and 6000 C

> Visit a repetitive manufacturing facility in your area. What are the major causes of inventory? Be sure to ask about lot sizes and setup times. Would a lean production system work in this facility? Why or why not?

> What does it mean to say that a supply chain can be too lean? Give examples why this may be a problem.

> How would you, after the fact, audit a project to determine whether it was successful?

> In a company that processes insurance claims, the average flow rate is 10 claims per hour and the average throughput time is six hours. a. How many claims are in the system on average? b. If the demand for claims to be processed is seven per hour and the

> Six jobs must be processed through machine A and then machine B as shown be low. The processing time for each job is also shown a. Develop a Gantt chart to determine the total time required to process all six jobs. Use the following sequence of jobs: 1

> Specify the kinds of objectives that might be appropriate for each of the situations listed in question 1.

> The Ace Steel Mill estimates the demand for steel in millions of tons per year as follows: Millions of Tons Probability 10 ……………………………………0.10 12 ……………………………………0.25 14 ……………………………………0.30 16 …………………………………..0.20 18 ……………………………………0.15 a. If capacity is set

> What problems are created by simultaneously considering the capacity questions of how much, how large, where, when, and what type?

> The number of daily calls for the repair of Speedy copy machines has been recorded as follows: October………………………. Calls 1……………………………..….. 92 2………………………………… 127 3………………………………… 106 4……………………………..…..165 5 ………………

> What is the distinction between forecasting and planning?

> We have taken 12 samples of 400 book pages found the following proportions of defective pages: .01, .02, .02, .00, .01, .03, .02, .01, .00, .04, .03, and .02. A page is considered defective when one or more errors are detected. a. Calculate the control l

> Suppose you make electronic calculators that contain a chip purchased from a local vendor. How would you decide how much inspection to perform on the chips supplied to you?

> What are the differences between quality of design and quality of conformance?

> What are the main ways in which processes are managed to accommodate environmental regulations?

> Suppose a lean work center is being operated with a container size of 25 units and a demand rate of 100 units per hour. Also assume it takes 180 minutes for a container to circulate. a. How many containers are required to operate this system? b. What is

> Define repetitive manufacturing and compare it with job shop or batch manufacturing

> Suppose a bank clears checks drawn on customers’ checking accounts by using the following process: a. If the capacity for receiving checks is 1000 checks per hour, for sorting checks is 800 checks per hour, and for shipping checks is 12

> Explain how the process view of an organization is likely to uncover the need for greater cross-functional cooperation.

> Locate each of the following services on the service delivery system matrix: a. Vending machine b. Housecleaning service c. Appliance repair

> Why are assembly-line processes usually so much more efficient but less flexible than batch processes? Give three reasons.

> In what circumstances might a market-pull approach or a technology-push approach to new-product design be the best approach?

> Describe a possible operations mission that fits the following business situations: a. Ambulance service. b. Production of hybrid automobile batteries. c. Production of electronics products that have a short product life cycle

> Who are the various stakeholders that need to be considered in resolving these issues?

> Calculate the Net Present Value of the stormwater project, given the financial information in the case.

> In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows. a. A college b. A fast-food restaurant c. A library

> The flow of materials through eight departments is shown as follows. Even though the table shows flows into and out of the different departments, assume that the direction of flow is not important. In addition, assume that the cost of moving material dep

> What should be done based on the calculations from question 1?

> How should the various functional areas in the organization be included in the Lean Six Sigma initiative, and what role should senior and middle management play in this change initiative?

> What were the challenges facing Mayo and the role of leadership?

> What are the pros and cons of the options presented in the case?

> Draw a current state value stream map indicating the customer, supplier, information flow and relevant metrics •What is the takt time? •What is the total lead time (processing + waiting)? •What is the total value added and non-value added time? •What is

> Using the service blueprint, make a list of all the key service failure points and the associated customer expectations. For example a service failure point with expectations is: check-in should be fast and hassle free. You should find 10 to 15 service f

> What action should Rhodes take to solve his problems?

> Prepare a master production schedule for the next 6 weeks using the EOQ's calculated in Question 1 and a work force of 10 employees. What inventory turnover ratio is achieved by this master schedule? How does this turnover compare with past levels and wi

> Evaluate the importance of inventory and inventory management of the Southern Toro distributorship for both irrigation products and spare parts. Should the inventory be cut back?

> Explain the relationship between quality and productivity under the lean philosophy.

> Describe how the system you have designed will help the company meet customer-service and cost objectives.

> 1. Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in the following systems: a. An airline b. An automobile manufacturer c. A hospital d. An insurance company Making Sourcing Planning Delivering Returning

> What are the internal strengths and weaknesses of BYD along with external, opportunities and threats (SWOT Analysis)?

> What specific principles, practices, or techniques might be useful to effectively integrate suppliers?

> Would your recommendation change if the foreign exchange rate increased or decreased by 15%?

> Develop an S&OP plan by month for fiscal 2015. Consider the use of several different production strategies. Which strategy do you recommend? Hint: Use of Excel will greatly save time in making these plans.

> What forecasting methods should the company consider? Please justify.

> The Superior Manufacturing Company wants to make two shipments from Dallas, Texas to Los Angeles, California. The first shipment weighs 10,000 pounds and the second shipment weighs 15,000 pounds. The carrier charges $10 per hundredweight (cwt) if the goo

> Describe the historical development of the logistics field.

> A manufacturing company has the following financial information (in millions of $): Sales ……………………………………………$823 Cost of goods sold Direct labor……….…………………………. 85 Purchased materials ………………. 310 Overhead …………………………………….

> What are some of the barriers to a successful quality implementation effort?

> What do you think are the effects of offshoring on the U.S. economy?

> What is the difference between supply chain management and demand management?

> Why might it be difficult to develop a manufacturing cell?

> The following information is given for a particular part. Using a lead time of two weeks, complete the table. Use L4L with On hand = 80 and SS=0. Week 1 2 3 4 5 100 400 300 Gross requirement Scheduled receipts Projected ending 50 inventory 80 Net req

> In what ways do independent-demand inventories differ from dependent-demand inventories?

> The Always Fresh Grocery Store carries a particular brand of tea that has the following characteristics: Sales = 8 cases per week Ordering cost = $10 per order Carrying charge = 20 percent per year Item cost = $80 per case a. How many cases should be ord

> Identify the different types of inventories (raw materials, work in process, and finished goods) carried in the following organizations: gas station, hamburger stand, clothing store, and machine shop. What functions (purposes) do these inventories perfor

> A public accounting firm requires the following activities for an audit: a. Draw a network for this project. b. Make a forward pass and a backward pass to determine ES, LS, EF, and LF. c. What are the critical path and the project completion time? d. I

> How, precisely, does project scheduling differ from the scheduling of ongoing operations?

> Students must complete two activities to register for class: registration and payment of fees. Because of individual differences, the processing time (in minutes) for each of these two activities for five students varies, as shown below: a. Construct a

> Why should operations be concerned with environmental issues?

> What types of scheduling decisions are management likely to encounter in the following operations? Describe the scheduling decisions in terms of the types of resources to be scheduled and the associated customers or jobs scheduled. a. Hospital b. Univers

> Suppose we are considering the question of how much capacity to build in the face of uncertain demand. Assume that the cost is $20 per unit of lost sales due to insufficient capacity. Also assume that there is a cost of $7 for each unit of capacity built

> Approximately how far ahead would one need to plan for the following types of facilities? a. Restaurant b. Hospital c. Oil refinery d. Toy factory e. Electric power plant f. Public school g. Private school

> What are the implications for cost accounting of lean production?

> Ace Hardware sells spare parts for lawn mowers. The following data were collected for one week in May when replacement lawn-mower blades were in high demand Day……………………………………… Demand 1 ……………………………………………..10 2 ……………………………………………..12 3 ……………………………………………..1

> Daily demand for marigold flowers at a large garden store is shown below. Compute: a. A three-period moving average for each period. b. A five-period moving average for each period. Period…………………………………Demand 1 …………………………………………….85 2…………………………………………… 92 3

4.99

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