Define information requirements and explain why they are difficult to determine correctly.
> Amazon.com sells books, music, electronics, software, toys, and home improvement products online. In which product category does going online offer the greatest advantage compared with a retail store chain? In which product category does the online chann
> The learning objectives of the case are to (1) understand the link between supply chain structure and financial performance, (2) identify key drivers of supply chain performance and how they affect a firm’s ability to respond during periods of strong o
> 1. Describe the technical and organizational obstacles to e-commerce growth in India. 2. How do these factors hamper companies from doing business in India or setting up Indian e-commerce sites? 3. Will non-Indian companies like Amazon.com and eBay flour
> 1. Why is paperless NHS a risky project? Identify the key risk factors. 2. What management, organization, and technology problems is the paperless NHS likely to encounter? 3. What steps should be taken to make the paperless NHS more successful?
> 1. What were Fujitsu’s problems with its existing systems for the CPQ process? What was the business impact of these problems? 2. List and describe the most important information requirements you would expect to see in Fujitsu’s RFP. 3. Why was the FPX C
> 1. How did information technology change the game of baseball and America’s Cup sailboat racing? Explain. 2. How did information technology affect decision making at Team USA and the Oakland Athletics? What kinds of decisions changed as the result of usi
> 1. Describe the knowledge management problem discussed in this case study. 2. What management, organization, and technology factors contributed to the problem? 3. How did implementing enterprise content management solve the problem? How did the new ECM s
> 1. Assess the management, organization, and technology issues for using social media to engage with customers 2. What are the advantages and disadvantages of using social media for advertising, brand building, market research, and customer service? 3. Gi
> 1. Identify the supply chain management problems LG Electronics faced. What was the business impact of its inability to manage its supply chain well? 2. What management, organization, and technology factors contributed to LG’s supply chain problems? 3. H
> 1. Identify the problem and the control weaknesses described in this case. 2. What management, organization, and technology factors contributed to this problem? To what extent was it a technology problem? To what extent was it a management and organizati
> The goal of this case is to illustrate how a firm can be successful by structuring its supply chain to support its supply chain strategy. Once Seven-Eleven Japan decided to provide responsiveness by rapid replenishment, it then structured its facilities,
> What differences in the retail environment may justify the fact that the fast-moving consumer goods supply chain in India has far more distributors than it has in the United States?
> List and describe the major management issues in developing international systems.
> What type of distribution network is best suited to highly differentiated products?
> List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.
> What are some benefits to improved sustainability of a supply chain?
> Identify and describe three steps of a management strategy for developing and implementing global systems.
> Identify and describe three principles to follow when organizing the firm for global business.
> Describe the four different system configurations that can be used to support different global strategies.
> Describe the four main strategies for global business and organizational structure.
> Explain why some firms have not planned for the development of international systems.
> List and describe the major challenges to the development of global systems.
> On which supply chain drivers should a firm trying to shrink its cash-to-cash cycle focus?
> Describe the five general cultural factors leading toward growth in global business and the four specific business factors. Describe the interconnection among these factors.
> Identify some technologies that will help firms develop global systems.
> Describe the main technical issues facing global systems.
> Define cooptation and explain how it can be used in building global systems.
> List and describe the five major dimensions for developing an international information systems architecture.
> Explain why builders of new information systems need to address implementation and change management.
> Identify and describe each of the principal risk factors in information systems projects.
> Distinguish between tangible and intangible benefits.
> List and describe the major costs and benefits of information systems.
> Explain how key performance indicators, portfolio analysis, and scoring models can be used to select information systems projects.
> How can the full set of logistical and cross-functional drivers be used to create strategic fit for a cell phone manufacturer targeting both time sensitive and price conscious customers?
> Describe the purpose of an information systems plan and list the major categories in the plan.
> Name and describe the groups responsible for the management of information systems projects.
> Define project management. List and describe the project management activities and variables addressed by project management.
> Explain how project management software tools contribute to successful project management.
> Identify the organizational considerations that should be addressed by project planning and implementation.
> Identify and describe the strategies for controlling project risk.
> Explain why there is such a high failure rate for implementations involving enterprise applications, business process reengineering, and mergers and acquisitions.
> Explain why eliciting support of management and end users is so essential for successful implementation of information systems projects.
> Describe information system problems resulting from poor project management.
> Define information system prototyping. Describe its benefits and limitations. List and describe the steps in the prototyping process.
> What are some industries in which products have proliferated and life cycles have shortened? How have the supply chains in these industries adapted?
> Define the traditional systems lifecycle. Describe its advantages and disadvantages for systems building.
> Compare object-oriented and traditional structured approaches for modeling and designing systems.
> Describe the role of programming, conversion, production, and maintenance in systems development.
> Explain why the testing stage of systems development is so important. Name and describe the three stages of testing for an information system.
> Distinguish between systems analysis and systems design. Describe the activities for each.
> Define business process management and describe the steps required to carry it out.
> Explain the features of mobile application development and responsive web design.
> Explain how component-based development and web services help firms build and enhance their information systems.
> Define rapid application development (RAD), agile development, and DevOps and explain how they can speed up system building?
> How can a home-delivery company like Peapod use pricing of its delivery services to improve its profitability?
> Describe the advantages and disadvantages of using outsourcing for building information systems.
> Define end-user development and describe its advantages and disadvantages. Name some policies and procedures for managing end-user development.
> Define an application software package. Explain the advantages and disadvantages of developing information systems based on software packages.
> Describe each of the four kinds of organizational change that can be promoted with information technology.
> Compare two different management strategies for developing BI and BA capabilities.
> List and describe the analytic functionalities provided by BI systems.
> List and describe the elements of a business intelligence environment.
> Define and describe business intelligence and business analytics.
> Identify the specific managerial roles that can be supported by information systems.
> Compare the descriptions of managerial behavior in the classical and behavioral models.
> List and describe the stages in decision making.
> Distinguish between an unstructured, semistructured, and structured decision.
> Define a group decision-support system (GDSS) and explain how it differs from a DSS.
> Define and describe the balanced scorecard method and business performance management.
> Describe how MIS, DSS, or ESS provides decision support for each of these groups.
> List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.
> Define an expert system, describe how it works, and explain its value to business.
> Describe how the following systems support knowledge work: CAD, virtual reality, and augmented reality.
> Define knowledge work systems and describe the generic requirements of knowledge work systems.
> Describe the role of the following in facilitating knowledge management: taxonomies, MOOCs, and learning management systems.
> How could an industrial supplies distributor use information to increase its responsiveness?
> Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses.
> Describe the stages in the knowledge management value chain.
> Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.
> Describe the important dimensions of knowledge.
> Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain how each works and the kinds of problems for which each is suited.
> Define a neural network and describe how it works and how it benefits businesses.
> Define machine learning and give some examples.
> Define case-based reasoning and explain how it differs from an expert system.
> Define knowledge management and explain its value to businesses.
> Explain how Internet technology supports business-to-business electronic commerce.
> How could a bicycle manufacturer increase responsiveness through its facilities?
> Why should a firm such as Dell take into account total supply chain profitability when making decisions?
> Define the social graph and explain how it is used in e-commerce marketing.
> Define behavioral targeting and explain how it works at individual websites and on advertising networks.
> Explain how social networking and the wisdom of crowds help companies improve their marketing.
> Name and describe the e-commerce revenue models.
> Name and describe the principal e-commerce business models.
> Define a digital market and digital goods and describe their distinguishing features.
> List and describe the eight unique features of e-commerce.
> List and describe the four types of e-commerce presence.
> List and describe important types of m-commerce services and applications.
> Define and describe Net marketplaces and explain how they differ from private industrial networks (private exchanges).
> 1. Assess the importance of the Philly311 project for the city of Philadelphia and its citizens. 2. Why was the Philly311 project so successful? What management, organization, and technology factors contributed to its success? 3. What risk mitigation str
> Describe how partner relationship management (PRM) and employee relationship management (ERM) are related to customer relationship management (CRM).
