Question: Gordon Rivers, the city manager of Saratoga,
Gordon Rivers, the city manager of Saratoga, Florida, pitched the proposed design schedule back at Jay Andrews. Jay Andrews is the project manager for Major Design Corporation (MDC). The city of Saratoga selected MDC for this project. As project manager, it is Jay’s responsibility to assemble the technical team necessary to complete the project, develop and track the budget, establish and maintain the schedule, allocate resources as required, and manage the project until completion. “We need the intake and transmission main designed, bid, and completed in 35 weeks. The city of Saratoga has a future $2 million dollar federal grant riding on the project getting done on time,†Mr. Rivers said. Jay nodded in agreement. Mr. Rivers continued by saying, “Jay, the project needs to come in on schedule and within the budget. Now take this schedule back and figure out how we are going to do it.†Background Major Design Corporation is a 3,500-employee firm with annual revenues of more than $1 billion. The firm is divided into five geographically based global sales divisions, an engineering/technical services division based in the United States, and a wholly owned construction company. MDC offers full services—consulting, engineering, construction, and operations—across the “project life cycle†for water, environment, transportation, energy, and facility resources. MDC was selected by the city of Saratoga to design a new, 10-million-gallon-per-day surface water intake and transmission main. The intake withdraws water from a canal and pumps it more than two miles to the city’s wastewater treatment plant. There, the canal water is blended with reclaimed water (i.e., treated sewage water) and distrib- uted back to customers for irrigation purposes. This project is touted as an “alternative†water supply project because the water source is not a historically used source. The proj- ect will increase the long-term sustainability of the city because it will diversify the city’s water supply portfolio and recycle water. The project will also minimize the need for additional withdrawals from historic water sources, which have become less productive and more highly regulated in the past 10 years, as the city’s population continues to grow. Other green benefits of the project include reduced environmental impacts on the historic water sources and a reduced carbon footprint, as the irrigation water requires less energy-intensive treatment than the city’s other drink- able water sources. Project Description The objective of the project is to design a fully functional surface water intake that is protective of the environment, will last at least 30 years, and will have a low life-cycle cost (i.e., capital, maintenance, and energy consumption). For this type of project, engineering design accounts for 20 percent of total project cost. The design stage is also important because the decisions made during design lock in 80 percent or more of the life- cycle costs of the project. As a result, engineers take a holistic approach when selecting equipment and features for projects. A piece of equipment, for example, that is inexpensive upfront may have significant, long-term maintenance costs. The following narrative describes the main activities required to complete the AWS project. Exhibit 19.20 pro- vides project work activities, precedence relationships, and costs. The project will begin with the development of a conceptual design (activity A). During the conceptual design, engineers confirm the applicable regulations and laws for the project, including sustainability criteria; perform evaluations of alternative equipment; identify site conditions and constraints; and develop initial facility and equipment layouts. Once the conceptual design is complete and MDC has received feedback on it from the city of Saratoga, preliminary design (B) begins. Preliminary design expands the design based on the preferences and constraints identified during the conceptual design. The preliminary design finalizes the project design criteria (e.g., sizing, operational capacity, reliability, and sustainability) and incorporates them (along with additional geotechnical, survey, and environmental findings) into preliminary drawings and writ- ten specifications. Drawings and specifications are the key information-intensive products that come out of this work. The drawings show how the project will look when constructed, and the specifications provide detailed guidance and criteria by which the construction is to proceed. For this project, the completion of the preliminary design allows three other parallel tasks to begin: final design (C), environmental permit application preparation (D), and property acquisition (H). Final design is a continuation of the preliminary design stage. In final design, additional information is added to the specifications. Environmental permit application preparation (D) involves taking certain drawings from the preliminary design and modifying them to illustrate the controls included in the project to minimize environmental impacts. To receive a permit, the engineers must demonstrate that the project will have little to no impact on the environment and be constructed in accordance with applicable laws. Typical impacts engineers try to prevent include storm water runoff from the site, pollutant discharges from the site, uncontrolled emissions from equipment, destruction of natural habitats, and displacement of endangered species. Once the environmental permit application is complete, it is submitted to a regulatory agency for review. This activity, identified as environmental permit review and approval (E), does not require any work on the part of the MDC engineers, but cannot be crashed because an outside entity is responsible for it. Property acquisition (H) starts with the identification of all properties on which the project sits or passes through. For the properties identified that the city doesn’t currently own, the city must acquire rights to use the properties. There are two ways the city can obtain these rights. The first is to find a willing seller—a property owner who, for a price, will turn over certain property rights to the city. The second is through condemnation. Condemnation is a lengthy legal process by which the city can take the property rights from the owner by demonstrating to a court that the project serves the public good and that there are no other viable alternatives. Upon approval of the environmental permit, the engineers can begin work on preparing the building permit application (F). This task involves filling out the application form and compiling the necessary sheets from the drawing set to illustrate that the project will be constructed to the latest local, state, and federal building codes. When the application has been completed, it is submitted to the appropriate government entities for building permit review and approval (G). During the review, the MDC engineer is not required to do any work, but, similar to the environmental permit, nothing can be done to make the review go quicker because it is done by an outside party. When the final design is complete and the building permit issued, the city can bid the project (I). Bidding the project involves advertising the project in the local newspaper and online. Contractors interested in building the project obtain a copy of the project drawings and specifications from the city. Based on what they see in the drawings and how they interpret the specifications, each interested contractor then develops a bid that will be low enough to win the project while still allowing for a reasonable profit. During the bidding stage, MDC will assist the city by responding to contractor questions, holding a meeting to discuss the project with potential contractors (known as pre-bid meetings), and holding site visits of the actual construction site so the contractors can get a better understanding of the conditions they will face if they win the job. At the end of the bidding period, the contractors submit their bids in sealed envelopes to the city of Saratoga. The city opens the bids and compares the submissions. The apparent low bid will be sent to MDC for review. MDC will review both the dollar amount of the bid and the other documents (e.g., drawings, references, insurance, specifications, and bonds) included in the submittal. If a low bid- der has not completed the other documents properly, it is deemed nonresponsive, and the engineer begins review of the next lowest bid. This process continues until the lowest responsive bidder is identified. The bid phase ends with MDC’s recommendation to the city as to which qualified contractor should be awarded the job. Immediately following the bid phase, as long as the building permit has been issued, construction can start (J). This dummy activity has an activity time of zero. The con- struction start is a milestone that designates the end of the engineering design phase of the project and the beginning of the construction phase (another project). 
Decisions Jay manages about six engineering projects at any one time, so he asks you to analyze this project for ways to complete it in 35 weeks. Jay would like to meet with you tomorrow to discuss the results of your analysis. Case Questions for Discussion: 1. Draw the project network, and determine the normal time to complete the project, activity slack times, the critical path(s), and total project costs (i.e., baseline your project), using the Critical Path Method. 2. Determine the best way to crash the project to complete it in 35 weeks with revised activity slack times, critical path(s), and total project costs. Provide reasoning as to how all crashing decisions were made. 3. Activity times with the greatest uncertainty are activities D, E, and H. Describe conceptually how you could model this uncertainty in activity times. (You do not have the necessary data to actually do this numerically.) 4. What are your final recommendations?
> A JetAir 304 airplane emits 22 kilograms of carbon dioxide per hour while flying. Today, the plane flew for 8.2 hours on six flights. This emission rate doesn’t include the time on the ground running its engines and other airport gate and airport emissio
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> Why does the fixed-period model have to cover the time period of T 1 L, while the fixed-order quantity model must cover only the time period L? Why is this important?
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> For the coffee maker sales data in problem 33, use the Exponential Smoothing Excel template with = 0.2 to compute the exponential smoothing forecasts for February through July.
> 1. Exhibit 19.21 shows the project work activities for designing custom jewelry using computer aided design (CAD). Draw the network diagram, determine the project completion time, critical path(s), activity slack times, and create a Gantt chart for the p
> The manufacturer of gas outdoor grills provides sales data for the last three years as follows: Use the Exponential Smoothing Excel template to develop single exponential smoothing models with ï¡ï€ = 0.2, 0.4, and 0.6. Co
> Five observations from a work measurement study are shown below. Continuous timing was not used, but the times in minutes for each work element were recorded individually. Assume a total allowance of 20 percent. Use the Work Measurement Excel template t
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> The deli at a Metro Supermarket experiences constant and continuous demand. Staffing is a problem for store managers but several of the employees suggested they buy more deli cutting machines and weighing scales and place them side-by-side. Currently, th
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> An automated car wash called Jet Express outside a large Texas city on the beltway is deciding whether to build and install one dedicated vehicle wash line or have two parallel wash lines. There are no other cash washes at this intersection and there wil
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> For the situation in Problem 51, what are the economic design specifications if the cost of inspection and adjustment is $7.50?
> A quality characteristic has a design specification (in cm.) of 0.200 0.02. If the actual process value of the quality characteristic is at the boundary of the tolerance on either side, the product will require a repair of $30. Use the Excel template T
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> Does the EOQ increase or decrease if estimates of setup (order) costs include fixed, semi-variable, and pure variable costs while inventory-holding costs include only pure variable costs? Vice versa? What are the implications? Explain.
> Refer to the information provided in Question 36 to answer the following questions using the Break-Even Excel template. a. If demand is forecast to be 3,500 parts, should the firm make the part in-house or purchase it from a supplier? b. The marketing de
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> A manager of Paris Manufacturing that produces computer hard drives is planning to lease a new automated inspection system. The manager believes the new system will be more accurate than the current manual inspection process. The firm has had problems wi
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> 1. Write a short paper (maximum of two pages) on how the four principles of lean operating systems are applied to diamond mining. 2. If you were to design a jewelry store based only upon the four principles of lean operating systems—elimination of waste,
> Suppose that in Problem 37, a forecasting study determines that he probabilities of demand volume are Low = 0.2, Medium = 0.2, and High = 0.6. Use the Excel template Decision Analysis to determine the expected value decision. How appropriate is it to u
> 1. Develop a staff schedule between the hours of 9 a.m. and 8 p.m. for week 8, which had 587 visits (see the worksheet Hudson Jeweler Demand Case Data in MindTap). Assume the maximum service rate is ten customers per hour per store employee. You will hav
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> A firm is evaluating the alternative of manufacturing a part that is currently being outsourced from a supplier. The relevant information is provided below: For in-house manufacturing: Annual fixed cost = $80,000 Variable cost per part = $140 For purchas
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> Investigate the current technology available for laptop computers, cell phones, or tablets. Select two different models and compare their features and operational characteristics, as well as manufacturer’s support and service. Briefly explain how you mi
> Research radio frequency identification devices (RFID) and provide examples of how they are or might be used to improve productivity in operations.
> Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver the service in total or in part. What hard and soft technology most likely is involved?
> Describe at least one application of modern technology in each of these service industries: a. Financial services b. Public and government services c. Transportation services d. Educational services e. Hotel and motel services How does your example appli
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> Community Medical Associates (CMA) is a large health care system with 2 hospitals, 25 satellite health centers, and 56 outpatient clinics. CMA had 1.5 million outpatient visits and 60,000 inpatient admissions the previous year. Just a few years ago, CMA&
> Find, describe, and draw an organization’s sup- ply chain and identify the types of inventory in it and, if possible, their purpose and how they are monitored and controlled. (The example could be a place you worked such as a call center, restaurant, fac
> Identify and describe a queueing system of interest to you. Draw a picture of the system.
> In what queueing situations might you apply only analytical models? Only simulation models? Can you think of a situation where you might apply both types of models to a real-world problem?
> What are the analogies between Little’s Law and a single server queueing model?
> Select a service process and draw the flowchart using no more than 10 process steps. The service process can be based on your work experience, such as in accounting or human resource management, or a familiar process such as a quick-service auto- mobile
> Identify one example of a resource with a very low average utilization rate and a second example with a very high average utilization rate. Consider both service and manufacturing organizations. Write a short (one page typed) paper that describes these s
> What types of jobs are best suited to apply learning curves? How would you determine this?
> Research and write a short paper (two pages maximum) on two examples of revenue management applications not in the text and explain how they help organizations.
> Briefly describe a business you are familiar with and explain how it might use each of the five ways to adjust its short-term capacity levels.
> How might a college or university with growing enrollment use the capacity expansion strategies in Exhibit 10.6? Discuss the pros and cons of each of these.
> Define useful capacity measures for a(n) a. brewery. b. airline. c. movie theater. d. pizza restaurant. e. amusement park.
> Provide some examples of short- and long-term capacity decisions different from Exhibit 10.1.
> Luke Steffie owns a balloon store and must fill balloons with helium and assemble them into certain configurations today for six major parties. His six customer jobs all need to use the same helium tank (that is, the single-re- source processor). Each jo
> Can you identify a focused factory in a service facility? Explain.
> Research and write a short paper (2 pages maximum) on organizations that have successfully used the focused factory concept.
