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Question: Have you ever seen the movie Terminator

Have you ever seen the movie Terminator in which machines take over the world? Do you think that scenario could ever come true? Researching the Internet of Things makes you wonder if robots can gain self-consciousness, making the possibility of them taking over the earth a reality. If these are your thoughts, you are not alone. Many prominent people in the field of science and technology are currently debating this hot topic. British physicist Stephen Hawking stated the following: “The primitive forms of artificial intelligence we already have, have proved very useful. But I think the development of full artificial intelligence could spell the end of the human race,” Hawking told the BBC. “Once humans develop artificial intelligence, it would take off on its own and redesign itself at an ever-increasing rate,” he said. According to Hawking, the robots may take over the planet if artificial intelligence research is not done properly. The debate on artificial intelligence has two sides: (1) in agreement with Hawking, stating artificial intelligence will overtake human intelligence; and (2) in disagreement with Hawking, stating that “true” AI—loosely defined as a machine that can pass itself off as a human being or think creatively—is at best decades away. The one truth about AI that is occurring today is that robots are taking over jobs in the workplace. Years ago, the horse was displaced by the automobile. In today’s workplace, human labor is being displaced by robots. Oxford University researchers have estimated that 47 percent of U.S. jobs could be automated within the next two decades. But which ones will robots take first? According to Shelly Palmer, CEO of The Palmer Group, the following are the first five jobs robots are replacing, along with the last five jobs robots will replace. (See Figures Unit 3.1 and Unit 3.2.,) Figure 3.1:
Have you ever seen the movie Terminator in which machines take over the world? Do you think that scenario could ever come true? Researching the Internet of Things makes you wonder if robots can gain self-consciousness, making the possibility of them taking over the earth a reality. If these are your thoughts, you are not alone. Many prominent people in the field of science and technology are currently debating this hot topic. British physicist Stephen Hawking stated the following: 
“The primitive forms of artificial intelligence we already have, have proved very useful. But I think the development of full artificial intelligence could spell the end of the human race,” Hawking told the BBC. “Once humans develop artificial intelligence, it would take off on its own and redesign itself at an ever-increasing rate,” he said. According to Hawking, the robots may take over the planet if artificial intelligence research is not done properly. 
The debate on artificial intelligence has two sides: (1) in agreement with Hawking, stating artificial intelligence will overtake human intelligence; and (2) in disagreement with Hawking, stating that “true” AI—loosely defined as a machine that can pass itself off as a human being or think creatively—is at best decades away. The one truth about AI that is occurring today is that robots are taking over jobs in the workplace. Years ago, the horse was displaced by the automobile. In today’s workplace, human labor is being displaced by robots. Oxford University researchers have estimated that 47 percent of U.S. jobs could be automated within the next two decades. But which ones will robots take first? According to Shelly Palmer, CEO of The Palmer Group, the following are the first five jobs robots are replacing, along with the last five jobs robots will replace. (See Figures Unit 3.1 and Unit 3.2.,) 

Figure 3.1:


Figure 3.2:


Required:
1. You have landed your dream job working for Steve Evert. Unfortunately, Steve doesn’t know anything about customer relationship management. Your first assignment is to help educate Steve on the business reason why CRM is important to every business. Help Steve understand how your
business can use CRM to improve sales.
2. Steve wants to measure customer satisfaction in all areas of your business. Create a document highlighting the metrics you are recommending the company implement, along with the importance of each metric.

Figure 3.2:
Have you ever seen the movie Terminator in which machines take over the world? Do you think that scenario could ever come true? Researching the Internet of Things makes you wonder if robots can gain self-consciousness, making the possibility of them taking over the earth a reality. If these are your thoughts, you are not alone. Many prominent people in the field of science and technology are currently debating this hot topic. British physicist Stephen Hawking stated the following: 
“The primitive forms of artificial intelligence we already have, have proved very useful. But I think the development of full artificial intelligence could spell the end of the human race,” Hawking told the BBC. “Once humans develop artificial intelligence, it would take off on its own and redesign itself at an ever-increasing rate,” he said. According to Hawking, the robots may take over the planet if artificial intelligence research is not done properly. 
The debate on artificial intelligence has two sides: (1) in agreement with Hawking, stating artificial intelligence will overtake human intelligence; and (2) in disagreement with Hawking, stating that “true” AI—loosely defined as a machine that can pass itself off as a human being or think creatively—is at best decades away. The one truth about AI that is occurring today is that robots are taking over jobs in the workplace. Years ago, the horse was displaced by the automobile. In today’s workplace, human labor is being displaced by robots. Oxford University researchers have estimated that 47 percent of U.S. jobs could be automated within the next two decades. But which ones will robots take first? According to Shelly Palmer, CEO of The Palmer Group, the following are the first five jobs robots are replacing, along with the last five jobs robots will replace. (See Figures Unit 3.1 and Unit 3.2.,) 

Figure 3.1:


Figure 3.2:


Required:
1. You have landed your dream job working for Steve Evert. Unfortunately, Steve doesn’t know anything about customer relationship management. Your first assignment is to help educate Steve on the business reason why CRM is important to every business. Help Steve understand how your
business can use CRM to improve sales.
2. Steve wants to measure customer satisfaction in all areas of your business. Create a document highlighting the metrics you are recommending the company implement, along with the importance of each metric.

Required: 1. You have landed your dream job working for Steve Evert. Unfortunately, Steve doesn’t know anything about customer relationship management. Your first assignment is to help educate Steve on the business reason why CRM is important to every business. Help Steve understand how your business can use CRM to improve sales. 2. Steve wants to measure customer satisfaction in all areas of your business. Create a document highlighting the metrics you are recommending the company implement, along with the importance of each metric.





Transcribed Image Text:

1. Middle Management If your main job function is taking a number from one box in Excel and putting it in another box in Excel and writing a managerial report, then you are a prime target for a hostile takeover from a robot. Be ready. 2. Salespersons Robots will dramatically reduce the cost of sales by removing the person from the sales process (request for proposal, quotation, order and fulfillment system), making the entire company far more profitable. 3. Report Writers, Journalists, Authors Report writing is easy, and robots are being taught to read data, pattern match images or video, or analyze almost any kind of research materials, creating useful managerial reports. Text-to-speech systems are evolving quickly, and even commentators will be replaced by robots. 4. Accountants and Bookkeepers Machine learning accountants and bookkeepers will operate infinitely better than humans and far cheaper. Robo-accounting is in its infancy, but it is awesome at dealing with accounts payable, accounts receivable, inventory control, auditing, and several other accounting functions. 5. Doctors Robots make amazing doctors, diagnosticians, and surgeons. IBM's Watson is teaming up with a dozen U.S. hospitals to offer advice on the best treatments for a range of cancers and to help spot early stage skin cancers. And ultraprecise robo-surgeons are currently used for everything from knee replacement surgery to vision correction. This is great news because robotic doctors are going to become a necessity as the world population is expected to reach 11 billion in 2100. With that many people on the earth, even if everyone who ever wanted to be a doctor became one, we still would not have enough doctors.² 1. Preschool and Elementary School Teacher Children need to be taught by humans if we want our children to grow up to be human. A robot would be unable to teach a child to be human. 2. Professional Athlete A robot playing a sport would simply take all of the fun out of the game. Professional athletes need to be human! 3. Politician As long as fairness and equality are important topics, humans will be the only ones on the political scene. 4. Judge Judging requires both objective and subjective assessments and simply cannot be replaced by a robot. 5. Mental Health Professional It takes a great deal of human knowledge to understand mental health issues, and psychologists and psychiatrists will not be replaced by robots due to the delicate nature of humans.³


> What are GIS, GPS, and LBS? How are businesses using these applications to compete?

> How does Wi-Fi work?

> How has the Internet and WWW created a global platform for business?

> How could hackers use war chalking and war driving?

> What is a personal area network?

> What are the advantages of a data-driven website?

> What are the advantages of a relational database?

> What is the difference between an entity and an attribute?

> What are the four primary traits that help determine the value of information?

> What is data governance and its importance to a company?

> What are the five characteristics common to high-quality information?

> Why would a company care about the timeliness of its data?

> Why does a business need to be concerned with the quality of its data?

> Do you consider the Internet and WWW forms of sustaining or disruptive technology?

> How does mbusiness differ from ebusiness?

> What is the semantic web?

> What are the three challenges associated with Business 2.0?

> How could a business use a blog, a wiki, and a mashup to improve communications?

> Would a small business want to use crowdsourcing or crowdfunding?

> Why are explicit knowledge and tacit knowledge important to a business?

> How can a business use a reputation system?

> What is the difference between closed source and open source?

> What are the four primary characteristics of Web 2.0?

> What are the benefits and challenges associated with Web 2.0?

> What is the difference between information richness and information each?

> Using business intelligence to gain a competitive advantage is at the top of every CIO’s list. Following are a few examples of how companies are using data to gain valuable business intelligence. Ben & Jerry’s These days, when we all scream for ice crea

> Explain the different types of feasibility studies a project manager can use to prioritize project importance.

> Explain the goals of the Project Management Institute and identify three key terms associated with PMBOK.

> What are the risks associated with outsourcing?

> What are the different types of outsourcing available for a project?

> Why is gathering business requirements a challenge for most projects?

> Why would a project manager use Gantt and PERT charts?

> Why would a project require an executive sponsor?

> Why would a company want to implement an employee relationship management system?

> How can a company use partner relationship management to create a successful business?

> How can a marketing department use CRM to improve operations?

> What is a paradigm shift and what is its relation to ebusiness?

> Sales departments can use customer service and support, sales force automation, contact management CRM, and opportunity management CRM.

> What is the difference between operational and analytical CRM?

> What role does the project manager play in determining a project’s success?

> Do you agree that every business needs to focus on customers to survive?

> Why are customer relationships important to an organization? Do you agree that every business needs to focus on customers to survive in the information age?

> What are the five types of AI systems? What applications of AI offer the greatest business value?

> What is artificial intelligence?

> What are the common DSS analysis techniques?

> Slack’s business model is simple: Be Less Busy. It’s hard to imagine any busy professional not coveting those simple words. Slack’s promise is to make business professionals more productive by eliminating meetings and emails. Can you imagine a life witho

> Bitcoin is a new currency that was created in 2009 by an unknown person using the alias Satoshi Nakamoto. Bitcoin isn’t just a currency, like dollars or euros or yen. It’s a way of making payments, like PayPal or the Visa credit card network. Bitcoins ca

> What is the difference between ebusiness and ecommerce?

> Slack’s business model is simple: Be Less Busy. It’s hard to imagine any busy professional not coveting those simple words. Slack’s promise is to make business professionals more productive by eliminating meetings and emails. Can you imagine a life witho

> Have you ever seen the movie Terminator in which machines take over the world? Do you think that scenario could ever come true? Researching the Internet of Things makes you wonder if robots can gain self-consciousness, making the possibility of them taki

> It is a dream come true when you can make an incredible salary doing what you love, and that is exactly what is happening in the gaming industry. To the gamer’s delight, profitable careers can be found for people with design, development, and programming

> Explain the four primary traits that determine the value of information.

> Describe Web 3.0 and the next generation of online business.

> Explain the three challenges associated with Business 2.0.

> Describe the three Business 2.0 tools for collaborating.

> Explain how Business 2.0 is helping communities network and collaborate.

> Explain Web 2.0, and identify its four characteristics.

> What is the different between sustaining and disruptive technology?

> Identify the three current trends extending customer relationship management.

> Differentiate operational and analytical customer relationship management.

> Describe customer relationship management along with its importance to a business.

> Describe artificial intelligence and identify its five main types.

> Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

> Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

> Identify the three different types of outsourcing along with their benefits and challenges.

> Identify the primary project planning diagrams.

> Explain project management and identify the primary reasons projects fail.

> Explain the different wireless network business applications.

> Why would a business be data rich and information poor?

> Describe the different wireless network categories.

> Explain why an organization would want to integrate its databases.

> Explain the business benefits of a data-driven website.

> Identify the business advantages of a relational database.

> Describe a database, a database management system, and the relational database model.

> June is the perfect time of year to reflect on the current state of all the key projects that were approved in January. At this stage, you and your management team should have enough data to know if each initiative will successfully meet its objectives.

> Ray Markovich started driving a taxi in Chicago three years ago after shutting his struggling wireless phone store. Driving a cab wasn’t particularly gratifying or lucrative—he had to pay $400 a week just to lease his white 2011 Ford Escape. It was predi

> The number one reason projects fail is bad business requirements. Business requirements are considered “bad” because of ambiguity or insufficient involvement of end users during analysis and design. A requirement is unambiguous if it has the same interpr

> Bitcoin is a new currency that was created in 2009 by an unknown person using the alias Satoshi Nakamoto. Bitcoin isn’t just a currency, like dollars or euros or yen. It’s a way of making payments, like PayPal or the Visa credit card network. Bitcoins ca

> One good way to learn how to develop successful systems is to review past failures. One of the most infamous system failures is Denver International Airport’s (DIA) baggage system. When the automated baggage system design for DIA was introduced, it was h

> Why would a marketing department want a data mart instead of just accessing the entire data warehouse?

> The Walt Disney Company offers a MagicBand to all customers vising their parks. The MagicBand is a wristband with an RFID chip that transmits over 40 feet to track real-time information on customer locations throughout its park. The magic of this data is

> Stars Inc. is a large clothing corporation that specializes in reselling clothes worn by celebrities. The company’s four websites generate 75 percent of its sales. The remaining 25 percent of sales occur directly through the company&aci

> What does a classroom look like in 2030? Can you imagine a beautiful steel robot flying around your classroom helping to answer questions and ensure you understand the material? A telepresence robot is a remote-controlled, wheeled device with a display t

> Virtual reality is the use of computer technology to create a simulated environment. Unlike traditional user interfaces, VR places the user inside an experience. Instead of viewing a screen in front of them, users are immersed and able to interact with 3

> In his presidential inauguration speech, President Barack Obama spoke a word rarely expressed— data—referencing indicators of economic and other crises. It is not surprising that the word data was spoken in his inauguration speech because capturing and a

> Imagine working 10 years to become the lead marketing executive at a large retail organization only to find that your competitor is invading your market share by 20 percent each year. You quickly decided to launch several online marketing promotions whil

> Imagine working 10 years to become the lead marketing executive at a large retail organization only to find that your competitor is invading your market share by 20 percent each year. You quickly decided to launch several online marketing promotions whil

> Imagine working 10 years to become the lead marketing executive at a large retail organization only to find that your competitor is invading your market share by 20 percent each year. You quickly decided to launch several online marketing promotions whil

> Which project management methodology would you choose to run your systems development project?

> Why is loose coupling and interoperability important to SOA?

> What is the difference between business intelligence and data?

> What is a service?

> What is a service-oriented architecture?

> What is the scrum methodology?

> How many gates are included in the RUP methodology?

> What do rapid application development, extreme programming, and the rational unified process all have in common?

> If you started on a new software development project and the project plan was using the waterfall methodology, would you remain on the project? Why or why not? What could you do to prepare your project better for success?

> It is a dream come true when you can make an incredible salary doing what you love, and that is exactly what is happening in the gaming industry. To the gamer’s delight, profitable careers can be found for people with design, development, and programming

> Summarize the different software development methodologies.

> Explain why a company would implement a service-oriented architecture.

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