How are enterprise applications taking advantage of SOA, cloud computing, and open source software?
> Compare two different management strategies for developing BI and BA capabilities.
> List and describe the analytic functionalities provided by BI systems.
> List and describe the elements of a business intelligence environment.
> Define and describe business intelligence and business analytics.
> Identify the specific managerial roles that can be supported by information systems.
> Compare the descriptions of managerial behavior in the classical and behavioral models.
> List and describe the stages in decision making.
> Distinguish between an unstructured, semistructured, and structured decision.
> Define a group decision-support system (GDSS) and explain how it differs from a DSS.
> Define and describe the balanced scorecard method and business performance management.
> Describe how MIS, DSS, or ESS provides decision support for each of these groups.
> List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.
> Define an expert system, describe how it works, and explain its value to business.
> Describe how the following systems support knowledge work: CAD, virtual reality, and augmented reality.
> Define knowledge work systems and describe the generic requirements of knowledge work systems.
> Describe the role of the following in facilitating knowledge management: taxonomies, MOOCs, and learning management systems.
> How could an industrial supplies distributor use information to increase its responsiveness?
> Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses.
> Describe the stages in the knowledge management value chain.
> Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.
> Describe the important dimensions of knowledge.
> Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain how each works and the kinds of problems for which each is suited.
> Define a neural network and describe how it works and how it benefits businesses.
> Define machine learning and give some examples.
> Define case-based reasoning and explain how it differs from an expert system.
> Define knowledge management and explain its value to businesses.
> Explain how Internet technology supports business-to-business electronic commerce.
> How could a bicycle manufacturer increase responsiveness through its facilities?
> Why should a firm such as Dell take into account total supply chain profitability when making decisions?
> Define the social graph and explain how it is used in e-commerce marketing.
> Define behavioral targeting and explain how it works at individual websites and on advertising networks.
> Explain how social networking and the wisdom of crowds help companies improve their marketing.
> Name and describe the e-commerce revenue models.
> Name and describe the principal e-commerce business models.
> Define a digital market and digital goods and describe their distinguishing features.
> List and describe the eight unique features of e-commerce.
> List and describe the four types of e-commerce presence.
> List and describe important types of m-commerce services and applications.
> Define and describe Net marketplaces and explain how they differ from private industrial networks (private exchanges).
> 1. Assess the importance of the Philly311 project for the city of Philadelphia and its citizens. 2. Why was the Philly311 project so successful? What management, organization, and technology factors contributed to its success? 3. What risk mitigation str
> Describe how partner relationship management (PRM) and employee relationship management (ERM) are related to customer relationship management (CRM).
> Define customer relationship management and explain why customer relationships are so important today.
> Distinguish between a push-based and pull-based model of supply chain management and explain how contemporary supply chain management systems facilitate a pull-based model.
> Describe the challenges of global supply chains and how Internet technology can help companies manage them better.
> Define and compare supply chain planning systems and supply chain execution systems.
> Explain how supply chain management systems help reduce the bullwhip effect and how they provide value for a business.
> Define a supply chain and identify each of its components.
> Describe how enterprise systems provide value for a business.
> Define social CRM and explain how customer relationship managements systems are using social networking.
> Analyze ConAgra’s problems with its old system. What management, organization, and technology factors were responsible for these problems? What was the business impact of these problems? List and describe the information requirements of My Recipe. What t
> Explain how these challenges can be addressed.
> List and describe the challenges posed by enterprise applications.
> Distinguish between operational and analytical CRM.
> Describe the tools and capabilities of customer relationship management software for sales, marketing, and customer service.
> Define an enterprise system and explain how enterprise software works.
> Describe measures for improving software quality and reliability.
> Identify and describe the security problems cloud computing poses.
> Distinguish between disaster recovery planning and business continuity planning.
> Describe the role of encryption and digital certificates in a public key infrastructure.
> Explain how encryption protects information.
> 1. How is GE changing its business strategy and business model? What is the role of information technology in GE’s business? 2. On what business functions and level of decision making is GE focusing? 3. Describe three kinds of decisions that can be suppo
> Describe the roles of firewalls, intrusion detection systems, and antivirus software in promoting security.
> Name and describe three authentication methods.
> Explain how information systems auditing promotes security and control.
> Define and describe the following: security policy, acceptable use policy, and identity management.
> Describe the function of risk assessment and explain how it is conducted for information systems.
> Define application controls and describe each type of application control.
> Define general controls and describe each type of general control.
> Describe the relationship between security and control and recent U.S. government regulatory requirements and computer forensics.
> Explain how security and control provide value for businesses.
> Explain how software defects affect system reliability and security.
> How powerful is Watson? Describe its technology. Why does it require so much powerful hardware? How intelligent is Watson? What can it do? What can’t it do? What kinds of problems is Watson able to solve? How useful a tool is it for knowledge management
> Describe the security and system reliability problems employees create.
> Define identity theft and phishing and explain why identity theft is such a big problem today.
> Define computer crime. Provide two examples of crime in which computers are targets and two examples in which computers are used as instruments of crime.
> Define a hacker and explain how hackers create security problems and damage systems.
> Define malware and distinguish among a virus, a worm, and a Trojan horse.
> List and describe the most common threats against contemporary information systems.
> How could an auto manufacturer use transportation to increase the efficiency of its supply chain?
> Would you expect a brick-and-mortar retailer or an online retailer to have a higher asset turnover? Which supply chain drivers impact asset turnover?
> How could a grocery store use inventory to increase the responsiveness of the company’s supply chain?
> Give arguments to support the statement that Walmart has achieved very good strategic fit between its competitive and supply chain strategies. What challenges does it face as it works to open smaller format stores?
> 1. Analyze Walmart and Amazon.com using the competitive forces and value chain models. 2. Compare Amazon’s business models and business Walmart and strategies. 3. What role does information technology play in each of these businesses? How is it helping t
> Reconsider the previous four questions for other companies such as Amazon, a supermarket chain, an auto manufacturer, and a discount retailer such as Walmart.
> How can Nordstrom expand the scope of the strategic fit across its supply chain?
> What level of responsiveness would be most appropriate for Nordstrom’s supply chain? What should the supply chain be able to do particularly well?
> Where would you place the demand faced by Nordstrom on the implied demand uncertainty spectrum? Why?
> The European Union emission trading scheme saw a lot of price volatility in Phase I. Many academics pointed out that much of the price volatility was because the program prevented the banking of allowances from the first phase to the second. Discuss why
> Discuss some reasons why we do not see more recycling or remanufacturing of products.
> Study the CSR reports for a couple of firms. Identify actions across a few supply chain drivers that have improved sustainability. Which areas has the company found challenging to improve?
> What are some problemSs with firms reporting their sustainability performance based on metrics that do not consider their extended supply chain?
> Describe the “tragedy of the commons” in the context of supply chain sustainability. What are some “mutually coercive” mechanisms that could be implemented to encourage supply chain sustainability?
> What are some challenges that limit the effort put in by supply chains to improve sustainability?
> 1. How important was supply chain management for Target Canada? How did it relate to its business model? Explain your answer. 2. Identify all the problems Target Canada encountered that prevented it from becoming a successful retailer. What were the mana
> How can a golf course use revenue management to improve financial performance?
> Demand for hairdresser is much higher over the weekend, when people are not at work. What revenue management techniques can be used by such a business?
> Explain the use of outlet stores such as Saks Fifth Avenue in the context of revenue management. How does the presence of outlet stores help Saks? How does it help its more valuable customer, who is willing to pay full price?
> What revenue management opportunities are available to the owner of a warehouse and how can it take advantage of them?
> What revenue management opportunities are available to a trucking firm? How can it take advantage of these opportunities?
> What revenue management opportunities are available to a manufacturer? How can it take advantage of these opportunities?
