Question: How can knowledge about an organization’s

> Did your committee do a good job? Explain.

> In this Take-Away Application, students reflect on common forms of unethical behavior at their school or workplace. 1. Identify the three most common forms of unethical behavior at school or where you work. Be specific. 2. Using Table 1.2, determine wha

> Of course there are at least two sides to the question of whether employers should monitor employees' social media use. Employees have a right to the privacy of what they say, to whom, when, and through which channels (face-to-face, phone, or social medi

> This video focuses on the dynamics and importance of teams in a corporate environment. The video uses Zappos.com, an online shoe retailer formed in 1999, that is known for its quirky and fun, clan-based work environment, as one example of how teams work

> 1. When interviewing financial advisors, would you compare IQs? If you were the coach, GM, or owner of a professional sports team, would you use intelligence testing? In each case, why or why not? 2. If you were a hiring manager for your company, how muc

> 1. What advice would you give to managers on how to handle their own anger and other negative emotions at work? 2. What advice would you give to managers on how to handle the anger and negative emotions felt (and expressed) by their direct reports? 3. Wh

> This Problem-Solving Application describes the incidents leading up to the termination of a 64-year-old Staples employee who ended up suing the organization for wrongful termination and age discrimination. The employee had positive performance evaluation

> This OB in Action profiles how organizations are moving past laundry being a woman’s chore and are referring to “him and her” laundry products, as well as researching male and female behavior and habits when it comes to laundry. 1. Are you surprised tha

> Consider this report from the Wall Street Journal: “On the way to bankruptcy court, Lear Corporation, a car-parts supplier, closed 28 factories, cut more than 20,000 jobs, and wiped out shareholders. Still, Lear sought $20.6 million in bonuses for key ex

> This Problem-Solving Application encourages students to consider how one company used experimentation to test the viability of ideas. What OB theories or concepts help explain the causes of the problem?

> This Problem-Solving Application profiles an employee who was promoted to a supervisor of her former peers. Her peers were not delivering high-quality work and seemed to lack a sense of accountability, knowing that if their work wasn’t up to speed the bo

> The Citadel--The Military College of South Carolina--was founded in 1842. It has a student body of about 2,300 undergraduates (2,121 males and 171 females) and about 1,000 graduate students. The college's vision is "achieving excellence in the education

> Jamie Dimon is the CEO and chairman of JPMorgan Chase. He has held both roles since 2005--that is, before, during, and after the financial crisis. Few executives on Wall Street are as respected and recognized, or as well compensated—for instance, in 2013

> This Take-Away Application encourages students to consider how the process model of communication can explain miscommunications. 1. Based on the process model of communication shown in Figure 9.2, what went wrong? 2. Based on what has been presented so

> The Executive Director of Operations has assigned Joe Tanney the role of Team Leader for a high priority project. The task is to generate a proposal for streamlining the antiquated blueprint generation process. Each office is at different stages of compu

> This Take-Away Application encourages students to consider how they could implement job crafting, based on their results of Self-Assessment 5.3. 1. Use results from your assessment to identify three job crafting ideas you might use to increase your intr

> 1. What are the advantages and disadvantages of such high levels of emotional stability at school and work? 2. Do you think such a personality characteristic is necessary to be a successful executive on Wall Street? How do your answers change (if they do

> This OB in Action describes how some companies use standardized virtual interviews, which can result in greater consistency of the information gathered from each applicant, foster collaboration for those involved in the hiring decision, and save time and

> This Take-Away Application encourages students to apply Kelley’s Model of Attribution for either a work-related or personal example. 1. Use Kelley’s model to identify whether the unexpected behavior was due to internal or external causes. 2. Based on th

> How can I use reinforcement and consequences to improve performance?

> How can I use consequences to generate desired outcomes?

> How can I use feedback and coaching to review and improve performance?

> How can performance monitoring and evaluation improve my performance and my ability to manage the performance of others?

> How can improving my goal setting give me an advantage?

> What are the elements of effective performance management, and how can this knowledge benefit me?

> This OB in Action describes the meaning of an apology in the United States versus in Japan. The Japanese see an apology as an expression of eagerness to repair a damaged relationship with no culpability necessarily implied, while Americans see an apology

> In 1978 John Mackey and Rene Lawson Hardy opened a health food store called “SaferWay” in Austin, Texas. Two years later, SaferWay began the first of a series of mergers and acquisitions and opened the original Whole Foods Market. From there, Whole Foods

> In this Problem-Solving Application, students apply the 3-Step Problem-Solving Approach to a situation of workplace bullying. 1. What is the problem in this case? 2. What OB concepts or theories help explain Stuart’s situation and reaction? 3. What woul

> This OB in Action describes the unique approach for performance management used at the online retailer Zappos. 1. What are the advantages to Zappos’s approach to feedback? 2. What disadvantages are possible? 3. Explain why you would or would not want to

> How can a contemporary perspective on conflict make me more effective at school, work, and home?

> What are some best practices for effective negotiation?

> What can I do to prevent, reduce, or even overcome conflict?

> What can I do to manage work–family conflict and incivility to make me more effective at school, work, and home?

> What are some types of conflict, and how can I manage them to my benefit?

> How does understanding Positive OB benefit me?

> What can I do to flourish?

> How can managers create an organizational climate that fosters Positive OB?

> How can my inner HERO and signature strengths benefit me at work and in my career?

> How can mindfulness contribute to my effectiveness?

> How can positive emotions make me more effective at school, at work, and in other arenas of life?

> This Problem-Solving Application describes the efforts of Mel Watt, the government regulator who oversees Freddie Mac and Fannie Mae, to provide the CEOs of those organizations with substantial raises. These proposed raises were met with strong oppositio

> This OB in Action allows students to consider how to make self-managed teams successful. 1. These organizations make self-managed teams look simple. If this is true, then why do you think more organizations don’t use them? 2. Assume you’re a founder and

> How can knowledge of groups and their key characteristics make me more successful?

> What are the keys to effective teams, and how can I apply this knowledge to give me an advantage?

> How can I build and repair trust in ways that make me more effective at school, work, and home?

> What are the characteristics of effective team players, team types, and interdependence, and how can these improve my performance in teams?

> How can understanding the group development process make me more effective at school and work?

> At the conclusion of a previous meeting between Syl Tang and two employees, Daniel Simmons and Bob Franklin, Daniel asked Syl about the same-sex partner benefits that he had requested earlier, incidentally informing Bob that he was homosexual. Bob expres

> This Take-Away Application encourages students to consider what they want from future job opportunities and what would they do if their needs were not being met. 1. What are the three most important things you want from a job and its associated working

> How can I support my employer’s attempts to innovate?

> What does its choice of ways to measure its effectiveness tell me about an organization?

> How can I use knowledge about contingent organization design and internal alignment to improve my satisfaction and performance?

> What are the seven basic ways in which organizations are structured, and how do these structures relate to the organization’s purpose?

> The video focuses on the problems that plagues the Sprint Telecommunication Wireless division in 2007. When Bob Johnson, chief service and information officer, took over the position in 2007, Sprint was dead last in customer service amongst the major cel

> 1. What are two specific things you could do to alleviate Shelby’s anger? 2. What are two specific things you could do to reduce Jennifer’s fear? 3. What other things could you do to increase their positive emotions related to the changes?

> PART 1 (do this alone) Step 1: Focusing on the valence component of expectancy theory, describe two ways you can identify the outcomes employees doing this job would find valuable. What would you say or do? Step 2: Focusing on instrumentality, explain tw

> This Problem-Solving Application encourages students to consider the implications of using expectancy theory when determining CEO compensation. 1. How would you describe the problem in this case? 2. Did the companies featured in this case use the princi

> Despite the need for support for both soldiers overseas and their families, calling family and loved ones can be logistically challenging, as well as expensive, for soldiers who are stationed in remote parts of the world. Realizing this need, Robbie and

> Pike Place Fish Market is a Seattle-based fish market whose employees decided they wanted to become “world” famous. Along with the support of the owner, John Yokoyama, the employees ostensibly made this vision happen through sheer commitment to their sta

> SCENARIO 1 Dave, who is one of your direct reports, comes to you and says that he and Scott are having a special commitment ceremony to celebrate the beginning of their lives together. He has invited you to the ceremony. Normally the department has a par

> 1. Why is uncontrolled anger a sure road to failure? 2. Is it possible to express anger without insulting others? Explain. 3. Which is more difficult, controlling anger in yourself or defusing someone else’s anger? Why? 4. What useful lessons did you lea

> This Problem-Solving Application expands on the woes of the University of Colorado Hospital’s Emergency Department (ED). The ED was overcrowded and utilizing inefficient processes, policies, and practices. All of this damaged relationships with both phys

> An increasing number of companies are using smoking as a reason to turn away job applicants. Employers argue that such policies increase worker productivity, reduce health care costs, and encourage healthier lifestyles. They raise the ante on earlier and

> This OB in Action describes external and internal job swaps. An external job swap is when an employee “trades jobs” with an employee of another company for a short time to be able to gain insight into how to better perform his role by performing the role

> This Take-Away Application encourages students to reflect on the extent to which their personal values are aligned with important goals they have set for themselves. 1. Consider the extent to which your personal goals are aligned with the top five value

> 1. Which do you think are most important for this course? Which are most important for your current, last, and most desired jobs? 2. Describe how you could use this knowledge to improve your performance in this class (and your job if you’re working).

> This case describes an incident that occurred at Hurley Medical Center in Michigan and resulted in a lawsuit. Tonya Battle, a veteran black nurse in Hurley’s neonatal intensive care unit, was taking care of a baby when a man with a swastika tattoo walked

> An upper management executive of a magazine publishing company, JBL Publishing, is negotiating with a union representative regarding production workers’ contracts. The main issues are salary increases, health benefits, and flexible work schedules. The Un

> This OB in Action allows students to see how one company uses rites and rituals to reinforce its culture. 1. How are clan and market cultures being reinforced by Salo? 2. Which industries are the best fit for Salo’s cultural approach, and why?

> This OB in Action profiles employee monitoring done with hardware and software that provides real-time location and activity logs for employee activity. Monitoring data can help employers restructure work spaces, identify employees' most productive work

> 1. Assume that stress is an individual-level problem in this case. Determine two potential OB causes of this problem and explain how they influence employee stress. Utilize only evidence actually included in the case when crafting your response. 2. Expla

> This OB in Action profiles the founders of Life is Good, brothers Bert and John Jacobs. The brothers advise other entrepreneurs to start with a mission or purpose, remain open to feedback, and work and play. 1. What are the potential sources of the Jaco

> More companies are using GPS apps to track the whereabouts of their employees. Companies claim such devices increase productivity and help locate employees in times of a crisis, such as the 2016 terrorist attack in Paris. For example, the city of Aurora,

> This Take-Away Application encourages students to reflect on the benefits of positive emotions. 1. What were the benefits to you? 2. Did anybody else benefit? If so, how? 3. Think of ways you can create and experience each of these at either school, wor

> This Problem-Solving Application profiles city officials’ attempts in Albuquerque, New Mexico to cut costs by paying trash collection crews for eight hours of work no matter how long it actually took them to finish their routes. The hope was that the cre

> 1. What are your reactions to this exercise? 2. Did the exercise help you to reframe negative beliefs into positive ones? Provide examples. 3. How might you use this technique in a more immediate way? In other words, which of the ABCDEs are most importan

> A Wall Street trading company, Smith/Blackwell, is coming to the end of their 4th Quarter. BesTel Inc. has offered to invest 4 million dollars with Smith/Blackwell which would not only save the department from lay-offs but would create year-end bonuses f

> Assume you are a nursing director for a nursing home. You’ve been working at your facility for a few short months when you learn the company that owns the home has been improperly overbilling Medicare for the care and services provided to your residents.

> Be as specific and realistic as possible, trying to remain true to any historical facts you uncover, but also use your imagination. Remember, the idea is to provide advice about managing people from another person’s point of view and, in some cases, at a

> How can I integrate and apply the many OB concepts and tools to solve problems?

> How can the Organizing Framework help me understand and apply OB knowledge and tools—and improve my problem-solving skills?

> How could I explain to a fellow student the practical relevance and power of OB in problem solving?

> How can I apply OB in a practical way to increase my effectiveness?

> Why do people fall into ethical lapses, even unwittingly, and what lessons can I learn from that?

> This OB in Action profiles the company Mars and discusses some of the inputs, processes, and outcomes of the company that may differ from other companies with which students may be familiar. 1. What positive outcomes does Mars produce at the organizatio

> This OB in Action allows students to consider some of the practices that should be used for keeping valuable employees and allowing them to achieve work-life balance. 1. How could you apply the contingency approach to make these and other policies more

> How can I use knowledge of OB to enhance my job performance and career?

> One of the most stunning events of the 2016 Australian Open Tennis Tournament occurred off the court. Maria Sharapova, one of the top women's players for more than a decade and the world's highest-paid female athlete, failed a drug test. Sharapova tested

> We discussed in this chapter how the balanced scorecard identifies four categories of organizational effectiveness criteria. Community-related measures of effectiveness, such as satisfaction with services or benefits provided by a company, are one compon

> How can more recent approaches to leadership improve my effectiveness at work?

> How can I use transformational leadership when working with others?

> How do I know when to use a specific leader behavior?

> Do effective leaders behave in similar ways?

> How can I use trait theories to improve my ability to lead?

> How does having an integrated model of leadership help me become an effective leader?

> A national media communications company acquires a regional communications company. As a result of the merger, the regional marketing department is re-organized, combining the staff of the two organizations. Our manager is overseeing the restructuring pr

> This OB in Action allows students to reflect on how firms can successfully implement a horizontal structure. 1. What are the pros of Gore’s structure? 2. What are the drawbacks? 3. Do you think this type of structure would work in most organizations? Ex

> This Problem-Solving Application encourages students to reflect on how big data can be used to improve a company’s processes, resulting in better customer service and profits. 1. What problem was Kroger trying to solve by installing QueVision? Based on

> Bryan Dobbs, director of marketing at Sarga Inc., has received multiple complaints about Davy Siegler over the past two months. Apparently, he spends his day surfing the net, passes all his own work on to subordinates, and disrupts those around him by dr

> This Problem-Solving Application discusses some eye-popping statistics on the productivity loss of employees playing fantasy sports. For example, the price tag for productivity lost to fantasy football was $16 billion in 2015. That's $1 billion a week du