Question: This case describes a small company that

> Design a management development program for first-level supervisors in a mass-market retail company. What courses and experiences do they need?

> How have the evolving business environment and the emergence of free agent workers affected the “make-or-buy” talent decisions?

> Discuss what talent management is and why it is a consideration addressed by a growing number of employers

> You are the HR Director of a large manufacturing company that is approximately 50 years old. The company has reaped the benefits of a mostly tenured workforce, and many of the key workers are now approaching retirement age. It is anticipated that approxi

> This case describes the Leadership Academy Walmart runs to train its managers. 1. What are the pros and cons of rotating participants from in-class training back to the worksite every two weeks? What support would be needed at the worksite to ensure tha

> Discuss several areas in which HR can affect organizational culture positively or negatively.

> This case illustrates a serious concern some employers have about developing employees only to have them leave. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. As Ezra’s manager, what would you do to

> This case shows how one company in the oil industry started a succession planning program. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how NOV’s efforts combine different phases of talent

> This case demonstrates how a health care company utilized talent to better manage the development of employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. The top managers are very busy people. W

> Identify training needs for a group of entry-level workers in a fast food restaurant.

> Because of rapid growth of your technology company, the executive team has asked HR to develop an internal training program. The purpose of the program is to help employees recently promoted to supervisory positions develop the leadership skill sets they

> Create a briefing for division managers showing the advantages and disadvantages of using MOOCs. Use websites, including www.td.org, www.coursera.org, and www.mooc-list.com.

> Develop an orientation checklist on the basis of one first-day session and a second session of four hours 30 days later.

> Why is evaluating training an important part of strategic training?

> This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how these hotels are using a strategic and performance

> This case illustrates the process of performance support that employees use to improve their job performance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. The case introduces a rather complex infor

> Your company, a growing firm in the financial services industry, is extremely sensitive to the issues surrounding business ethics. The company wants to be proactive in developing a business ethics training program for all employees, both to ensure the co

> This case introduces a company that provides security personnel. Online training is not always practical, so 60% of the company's training is delivered by live instructor-led classroom sessions. Through partnerships with outside organizations, training i

> This case shows the frustration that often accompanies the first day at work, and why orientation is important in reducing turnover. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What problems can y

> You are the HR manager for a commercial airline. You have been assigned to develop a realistic job preview for flight attendants. Your objective is to give a balanced picture of the job so that applicants will better understand what they will be asked to

> Develop a slate of six to eight behavioral interview questions to use for hiring a server for a restaurant. Review the job description on http://www.onetonline.org/ to identify essential job functions and qualifications.

> Develop a work sample test to screen applicants for a college professor’s job.

> How would you conduct a complete background investigation on applicants for the job of school bus driver to minimize concerns about negligent hiring?

> J.P. Morgan Chase & Company hired individuals in China based on their connections to the political or business elite in China rather than their skills. 1. Explain why it is or is not a good practice to consider the connections a job applicant might have

> This case demonstrates how using a test after a pool of candidates has already been interviewed can present some difficulties. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Identify and evaluate the

> This case shows how Hallmark and United Health Group use selection as part of their strategic approach to HR. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Compare and contrast the two selection str

> This case investigates how Megan’s Law, which specifies that all states must register all convicted sex offenders register so that residents are aware of their presence in a neighborhood, generates implications about the use of criminal registries in hir

> This case describes HR’s role in the culture of three different companies. HR’s contribution to organizational success in each case can be identified and further researched. (For the case, go to www.cengage.com/management/mathis or visit the instructor c

> This case demonstrates the power of using data and statistical analysis to recruit high-quality workers who will perform well and stay with the company for a long time. (For the case, go to www.cengage.com/management/mathis or visit the instructor compan

> Describe how a local firm might be able to utilize college/university interns to generate future applicants for anticipated job openings within the next one to two years.

> Discuss ways a regional bank could effectively use the Internet to recruit bank tellers.

> What labor markets should be considered when recruiting to fill an opening for a housekeeping staff at a local hospital? What labor markets should be considered for staffing the chief surgeon for the local hospital?

> Your small home health care service company of about 50 workers has traditionally recruited employees using newspaper print advertisements. Applications have been decreasing from these ads, so you are looking for alternative ways to generate more applica

> Staffing up for the holiday season is typically limited to a few months out of the year; thus, it is highly competitive as many retailers compete for the same talent. Tapping into databases of customers who already know the products can be an effective w

> This case shows how recruiting policies can work against successful recruiting when a tight labor market exists. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. List the reasons why you would not cons

> This case highlights how the car manufacturer utilized an extensive recruiting process to hire good employees at a facility located in Georgia. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Describe

> This case shows that to be able to define workers as independent contractors, an organization must meet several legal requirements that distinguish independent contractors from employees. (For the case, go to www.cengage.com/management/mathis or visit th

> This case highlights how a large car rental firm uses a range of recruiting approaches successfully. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How does having multiple recruiting means help Ente

> Large food services and distribution firm Sysco had to revise its HR management. Review this case and identify how the changes at Sysco modified HR’s importance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion web

> Describe your expectations for a job. How well does your employer meet the expectations you hold about the psychological contract?

> Your company has reaped the benefits of having long-term, tenured employees, but many of them are now approaching retirement. It is anticipated that approximately 20% of the company’s workforce will retire in the next three to five years. In reviewing th

> As the HR manager you must provide the senior management team with turnover costs for the following high-turnover position. Use Web sites such as www.talentkeepers.com and www.keepemployees.com, to calculate turnover and analyze the variables involved. A

> If you became the new manager at a restaurant with high employee turnover, what actions would you take to increase retention of employees?

> This case describes one firm’s approach to improving employee retention. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how the culture of the Clothing Store is fostered by the HR activities

> This case discusses how Alegant, a large nonprofit health care system, improved employee retention and reduced turnover. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how Alegent’s practices

> Explain how you would conduct a job analysis in a company that has never had job descriptions. Utilize the O*Net as a resource for your information.

> For many individuals, the nature of work and jobs is changing. Describe these changes, some reasons for them, and how they are affecting both human resource management and individuals.

> You have recently assumed the role of Human Resource Manager in your company. In reviewing the company records, you note that the job descriptions were last updated five years ago. The company’s President has taken the position that there is no need to u

> This case describes how a printing firm had to increase productivity and redesign jobs. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss why Donnelley had to coordinate HR activities with the c

> This case illustrates how incomplete job analysis and job descriptions create both managerial and employee problems. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Why did the absence of accurate job

> This case shows how a health care organization uses flexible work arrangements to provide care for patients, as well as to attract and keep employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. H

> This case illustrates flexible scheduling at Best Buy. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how a ROWE-type program would fit in organizations where you have worked. Explain why it

> Discuss some of the protected characteristics covered by equal employment opportunity laws and why they are important in today’s employment setting

> You recently learned that two of your key female employees will be taking maternity leave around the same time. What procedures or rules do you need to be aware of based on the Pregnancy Discrimination Act (PDA)?

> When a UPS employee’s pregnancy was discovered, her manager placed her on unpaid leave. She pursued a complaint in federal court that UPS violated the requirements of the Pregnancy Discrimination Act (PDA). The courts decided that UPS was not in violatio

> This case shows how companies must deal with employees from many cultures and religions. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What is the legal basis for the EEOC to hold that JBS-SWIFT had

> This case shows the problems Mitsubishi had with sexual harassment in the United States. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss why making changes such as Mitsubishi did is important

> This case illustrates the problems that can be associated with the use of employment tests that have not been validated. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. If you were an EEO investigator

> This case discusses how labor laws in China provide limited protection for workers, raising ethical concerns when U.S. companies do business with firms located there. (For the case, go to www.cengage.com/management/mathis or visit the instructor companio

> This case describes a company that must reduce its workforce due to the 2008 global recession. The approach used was global in nature, and downsizing efforts were highly coordinated and consistent across all areas of the business. (For the case, go to ww

> What steps can HR professionals take to ensure that mergers and acquisitions are successful? How can HR help during the integration process?

> How can an organization maintain its image while dealing with a talent surplus? If layoffs are necessary, what would you recommend managers do to ensure that survivors remain committed and productive?

> Discuss how globalization has changed jobs in an organization where you have worked. What are some HR responses to those changes?

> As the HR Director of a U.S.-based company that is looking at global opportunities in China, you have been asked by the company president to prepare an outline for an HR strategic plan as part of the company’s expansion process. You need to develop an HR

> HR analytics at four different organizations helped solve several problems, and this case shows how analytics can be used. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How can HR professionals deve

> This case identifies problems associated with HR planning and recruiting in a tight labor market. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How does this case illustrate the lack of HR planning?

> Discuss the following statement: If management gets a union, it deserves one.

> There has been some discussion among the employees in your company’s insurance claims processing unit about forming a union. Company management has asked you to research existing labor agreements in the industry. You utilize the Department of Labor’s Off

> Several states have limited public-sector union power. What are some reasons for lawmakers taking this stand? What are the advantages and disadvantages of workers in the public sector belonging to labor unions? How does this impact taxpayers?

> As the HR manager, you have heard rumors about potential efforts to unionize your warehouse employees. Use the Employment Law Information Network (www.elinfonet.com/human-resources/Union-Avoidance) website to develop a set of guidelines for supervisors i

> Suppose a coworker just brought you a union leaflet urging employees to sign an authorization card. What questions would you ask of the union supporter? What may happen from this point on?

> This case illustrates how turnover in a company was dealt with by surveying current and former employees to develop better HR strategies. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Why do more co

> The case involves the decision of Volkswagen Motors employees to reject unionization. 1. Under what circumstances might a company side with a union in its attempt to organize employees? How would you, as an employee, feel if your employer supported you j

> This case covers Walmart’s efforts to stay nonunion. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Describe the advantages and disadvantages of Walmart’s aggressive union prevention efforts.

> The case deals with labor disputes in a unionized hospital. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss the hospital administrator’s refusal to bargain from both his viewpoint and a legal

> The case discusses how unions sometimes compete to represent workers and explores experiences at the Denver Sheriff’s Department. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Is it good or bad for

> Give some examples of how technology is creating employer–employee rights and policy issues. Then suggest some possible actions that may be needed.

> Identify how overreliance on the employment-at-will doctrine can create problems for supervisors and employees. What are the ramifications if companies default to EAW rather than dealing directly with employee conduct problems?

> Assume that as the HR Manager, you have decided to prepare some guidelines for supervisors to use when they have to discipline employees. Gather the information needed, using Internet resources, such as www.blr.com and www.workforce.com for sample polici

> Discuss the impact on an individual employee and work unit if organizational justice is not honored by managers. Recall any past work experience you may have in which a supervisor “played favorites.” How did that impact your job performance and commitmen

> Management is developing a company workplace monitoring program to track compliance with safety procedures at an offshore oil rig platform in the Gulf of Mexico. The monitoring program is expected to help improve workplace safety compliance and reduce in

> This case discusses a California court ruling on terminating a female for her personal appearance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Do you agree that the company is guilty of illegal ac

> HR can become more valuable in helping organizations meet their strategic goals by getting involved with performance consulting. At Ingersoll Rand’s Climate Solutions, the HR group worked with managers to create positive talent plans and developed a tale

> This case explores the problems that occur when “bullying” bosses or employees are present in the workplace. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. If you were an HR professional doing traini

> This case discusses the stringent noncompete clause that must be signed by every Jimmy John’s employee. 1. Based on your understanding of this case, what possible reasons could Jimmy John’s management have for adopting this policy? If you were the HR man

> This case describes the problem facing a new department supervisor when HR policies and discipline have been handled poorly in the past. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What are the HR

> The number and magnitude of data breaches have been increasing at retailers, banks, government agencies, and other institutions. The management team at your company has decided to develop plans for dealing with data security breaches. Because your compan

> What should an employer do when facing an OSHA inspection?

> What can first-line supervisors do to help control workers’ compensation costs, and how might they be rewarded for doing so?

> As the HR manager of a distribution and warehouse firm with 600 employees, you plan to discuss a company wellness program at an executive staff meeting next week. The topics to cover include what a wellness program is, how it can benefit the company and

> This case considers the safety culture at a construction firm. 1. What could be done to increase front-line workers’ reports of violations? Why might they be reluctant to report violations they witness? 2. What rewards might be offered to front-line wor

> This case provides information on the success of safety and health efforts in the workplace. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Identify how these two firms have incorporated elements of

> This case concerns warning signs of possible alcohol use and the consequences at work. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What actions, if any, should Jack Otto take? 2. Identify some way

> This case highlights the challenges of employee retention during stressful and unpredictable times when Xerox was undergoing a significant shift in its strategic focus. (For the case, go to www.cengage.com/management/mathis or visit the instructor compan

> This case explores the different challenges associated with managing data security. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How would you communicate a data security policy that required softw

> This case explores the positive individual and organizational benefits of wellness programs. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What are some factors that you consider to be important pre

> Why are benefits strategically important to employers, and what are some key strategic considerations?

> Your company now has more than 60 employees. The controller has been handling all of the HR functions, including administration of the company’s benefits. You are considering outsourcing the benefit administration function to enable the controller to foc

> Based on the information discussed in the chapter, how would you oversee the design (or redesign) of a benefits program in a large organization? What issues would you consider?

> Assume that as an HR staff member, you have been asked to research consumer-driven health plans because your employer is considering implementing one. Go to a leading benefits information resource, Employee Benefit News, at www.benefitnews.com, and ident