Questions from General Operations Management

Q: Do you think the same product will differ in quality based on

Do you think the same product will differ in quality based on the perceptions of different customers? Justify your answer. What is its implication to the seller and/or the manufacturer?

Q: Fireproof safes are designed to safeguard valuable possessions in case of fire

Fireproof safes are designed to safeguard valuable possessions in case of fire, in addition to theft. They can be classified into different categories. For instance, a class-A fire-resistant safe co...

Q: Recall the total quality management (TQM) approach, and discuss

Recall the total quality management (TQM) approach, and discuss the seven core ideas that a business philosophy should be centered around.

Q: Suppose that the actual range for a sample falls below the lower

Suppose that the actual range for a sample falls below the lower control limit for the R chart? Is this a good thing or a bad thing? Explain.

Q: What is the difference between tolerance limits and control limits? Is

What is the difference between tolerance limits and control limits? Is it possible that a process can be in statistical control but still not meet the customer’s needs? Explain.

Q: McDonald’s brand mission is to “be our customers’ favorite place and

McDonald’s brand mission is to “be our customers’ favorite place and way to eat and drink”. Do you think this is an effective mission statement? Discuss how McDonald’s can have an operations and suppl...

Q: Under the best of conditions, do you think it is possible

Under the best of conditions, do you think it is possible to adopt a certain forecasting approach so that we are be able to predict (with 100 percent accuracy) the exact level of future demand, supply...

Q: Which of the waiting line systems shown in Figures 6S.1

Which of the waiting line systems shown in Figures 6S.1 through 6S.3 best represent a patient being sent to the accident and emergency ward of a hospital by the ambulance after a car crash? Why? Fi...

Q: Do you think a company’s decision to emphasize one performance dimension (

Do you think a company’s decision to emphasize one performance dimension (based on excellence) at the expense of others may cause conflict with the overall performance? Can you give an example from op...

Q: Competitive bidding is better applied when purchasing products and services with straightforward

Competitive bidding is better applied when purchasing products and services with straightforward specifications, while negotiation is good for new and/or technically complex products and services with...