Questions from General Operations Management


Q: a. What is ISO 9000, and why is it important

a. What is ISO 9000, and why is it important for global businesses to have ISO 9000 certification? b. Compare the Baldrige Award and ISO certification. If an organization were going to seek both, whic...

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Q: What action would you suggest to avoid the problem of workarounds?

What action would you suggest to avoid the problem of workarounds?

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Q: Assuming the problem can be found and corrected, what impact do

Assuming the problem can be found and corrected, what impact do you think this would have on the capability of the process? Compute the potential process capability using the second data set.

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Q: If small samples can reveal something that large samples might not,

If small samples can reveal something that large samples might not, why not just take small samples in every situation?

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Q: A large law firm uses an average of 40 boxes of copier

A large law firm uses an average of 40 boxes of copier paper a day. The firm operates 260 days a year. Storage and handling costs for the paper are $30 a year per box, and it costs approximately $60 t...

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Q: If both run tests are used, and neither reveals non randomness

If both run tests are used, and neither reveals non randomness, does that prove that the process is random? Explain.

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Q: Prepare a run chart similar to Figure 9.11 for the

Prepare a run chart similar to Figure 9.11 for the occurrences of defective computer monitors based on the following data, which an analyst obtained from the process for making the monitors. Workers a...

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Q: Many companies outsourced their manufacturing activities to Foxconn due to its low

Many companies outsourced their manufacturing activities to Foxconn due to its low labor costs. Does Foxconn’s shift to automation make it likely that some of those companies will reconsider outsourci...

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Q: Who needs to be involved in process selection?

Who needs to be involved in process selection?

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Q: Who needs to be involved in layout design?

Who needs to be involved in layout design?

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