Questions from General Operations Management


Q: Many of a bank’s customers use its automatic teller machine to transact

Many of a bank’s customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the summer months, customers arrive at a certain location...

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Q: The following information pertains to telephone calls to a motel switchboard on

The following information pertains to telephone calls to a motel switchboard on a typical Tuesday a. Determine the average time callers wait to have their calls answered for each period and the prob...

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Q: A small town with one hospital has two ambulances to supply ambulance

A small town with one hospital has two ambulances to supply ambulance service. Requests for ambulances during non-holiday weekends average .45 per hour and tend to be Poisson-distributed. Travel and a...

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Q: Trucks are required to pass through a weighing station so that they

Trucks are required to pass through a weighing station so that they can be checked for weight violations. Trucks arrive at the station at the rate of 40 an hour between 7:00 p.m. and 9:00 p.m. Current...

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Q: : The manager of a regional warehouse must decide on the number

The manager of a regional warehouse must decide on the number of loading docks to request for a new facility in order to minimize the sum of dock costs and driver-truck costs. The manager has learned...

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Q: What happens to the length of a waiting line in a highly

What happens to the length of a waiting line in a highly variable (queuing) setting if a manager attempts to achieve a high percentage of capacity utilization?

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Q: One field representative services five customers for a computer manufacturer. Customers

One field representative services five customers for a computer manufacturer. Customers request assistance at an average (Poisson-distributed) rate of once every four working days. The field represent...

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Q: How has technology had an impact on analyzing waiting line systems?

How has technology had an impact on analyzing waiting line systems? How has technology improved waiting line performance?

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Q: If you were the manager, which option would you select?

If you were the manager, which option would you select? Why? Explain the disparity between the results for the two options. What assumptions did you make in your analysis? The operations manager of a...

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Q: What general trade-offs are involved in waiting line decisions?

What general trade-offs are involved in waiting line decisions?

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