Questions from General Operations Management


Q: ERP systems provide a wealth of information that can be used and

ERP systems provide a wealth of information that can be used and analyzed in a wide variety of ways. What is an inherent risk with so much information?

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Q: What is the term for a computer program often used to facilitate

What is the term for a computer program often used to facilitate database queries that are not part of a standard ERP system?

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Q: What are the four main functions within SAP’s supply chain software?

What are the four main functions within SAP’s supply chain software?

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Q: What term refers to the sharing of information with partners to coordinate

What term refers to the sharing of information with partners to coordinate production, enabling everyone to work together to increase visibility and responsiveness?

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Q: In what respects is facility layout a marketing problem in services?

In what respects is facility layout a marketing problem in services? Give an example of a service system layout designed to maximize the amount of time the customer is in the system.

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Q: Identify the high-contact and low-contact operations of the

Identify the high-contact and low-contact operations of the following services: a. A dental office b. An airline. c. An accounting office. d. An automobile agency e. Amazon.com

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Q: What are the four major categories of projects based on the type

What are the four major categories of projects based on the type of change involved?

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Q: What part of SAP gives users personalized access to a range of

What part of SAP gives users personalized access to a range of information, applications, and services supported by the system?

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Q: What supply chain metric measures how many complete orders were filled and

What supply chain metric measures how many complete orders were filled and shipped on time?

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Q: Why must lean have a stable schedule?

Why must lean have a stable schedule?

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