Questions from General Operations Management


Q: What was the role of standardization in improving Quality?

What was the role of standardization in improving Quality?

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Q: How will Lean Six Sigma affect the innovative culture at 3M and

How will Lean Six Sigma affect the innovative culture at 3M and is Lean Six Sigma enough?”

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Q: Can you be sure that all the parts produced by in-

Can you be sure that all the parts produced by in-control processes will meet the specification?

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Q: What are the advantages of pursuing LEED, Energy Star, and

What are the advantages of pursuing LEED, Energy Star, and ISO 14000 certifications?

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Q: Why should a manager of a bank home office be evaluated differently

Why should a manager of a bank home office be evaluated differently than a manager of a bank branch?

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Q: What are the key decisions made by sourcing and logistics managers?

What are the key decisions made by sourcing and logistics managers?

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Q: Define the following terms in your own words: operations mission,

Define the following terms in your own words: operations mission, order winner, order qualifier, and distinctive competence.

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Q: Why has there been an increase in product variety in our economy

Why has there been an increase in product variety in our economy?

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Q: Several industries—including those that produce furniture, houses, sailboats

Several industries—including those that produce furniture, houses, sailboats, and fashion clothing—have never progressed down the diagonal of the product process matrix to become highly standardized a...

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Q: Describe the service-product bundle for each of the following services

Describe the service-product bundle for each of the following services: a. Hospital b. Lawyer c. Trucking firm

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