Questions from General Operations Management


Q: Use the Web or other sources to identify what an ERP vendor

Use the Web or other sources to identify what an ERP vendor (SAP, PeopleSoft/Oracle, American Software, etc.) includes in these software modules: a) Customer relationship management. b) Supply-chain m...

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Q: Why are documents for service useful? Provide examples of four types

Why are documents for service useful? Provide examples of four types.

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Q: Describe four organizational approaches to product development. Which of these is

Describe four organizational approaches to product development. Which of these is generally thought to be best?

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Q: Roger Ginde is developing a program in supply chain management certification for

Roger Ginde is developing a program in supply chain management certification for managers. Ginde has listed a number of activities that must be completed before a training program of this nature could...

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Q: What strategic advantages does computer-aided design provide?

What strategic advantages does computer-aided design provide?

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Q: In this chapter, we have suggested that building quality into a

In this chapter, we have suggested that building quality into a process and its people is difficult. Inspections are also difficult. To indicate just how difficult inspections are, count the number of...

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Q: Which 3 of Deming’s 14 points do you think are most critical

Which 3 of Deming’s 14 points do you think are most critical to the success of a TQM program? Why?

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Q: Of the several points where inspection may be necessary, which apply

Of the several points where inspection may be necessary, which apply especially well to manufacturing?

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Q: Discuss the advantages and disadvantages of 3D printing.

Discuss the advantages and disadvantages of 3D printing.

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Q: Identify the competitive advantage of each of the four firms identified in

Identify the competitive advantage of each of the four firms identified in Discussion Question 9.

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