Questions from General Operations Management

Q: Todd’s Direct, a major TV sales chain headquartered in New Orleans

Todd’s Direct, a major TV sales chain headquartered in New Orleans, is about to open its first outlet in Mobile, Alabama, and wants to select a site that will place the new outlet in...

Q: Eagle Electronics must expand by building a second facility. The search

Eagle Electronics must expand by building a second facility. The search has been narrowed down to locating the new facility in one of four cities: Atlanta (A), Baltimore (B), Chicago (C), or Dallas (D...

Q: The EU has made changes in airline regulation that dramatically affect major

The EU has made changes in airline regulation that dramatically affect major European carriers such as British International Air (BIA), KLM, Air France, Alitalia, and Swiss International Air. With amb...

Q: The U.S., and indeed much of the rest of

The U.S., and indeed much of the rest of the world, has been described as a “knowledge society.” How does this affect productivity measurement and the comparison of productivity between the U.S. and o...

Q: Claudia Pragram Technologies, Inc., has narrowed its choice of outsourcing

Claudia Pragram Technologies, Inc., has narrowed its choice of outsourcing provider to two firms located in different countries. Pragram wants to decide which one of the two countries is the better ch...

Q: A Missouri job shop has four departments—machining (M),

A Missouri job shop has four departments—machining (M), dipping in a chemical bath (D), finishing (F), and plating (P)—assigned to four work areas. The operations m...

Q: Roy Creasey Enterprises, a machine shop, is planning to move

Roy Creasey Enterprises, a machine shop, is planning to move to a new, larger location. The new building will be 60 feet long by 40 feet wide. Creasey envisions the building as having six distinct pro...

Q: Adam Munson Manufacturing, in Gainesville, Florida, wants to arrange

Adam Munson Manufacturing, in Gainesville, Florida, wants to arrange its four work centers so as to minimize interdepartmental parts handling costs. The flows and existing facility layout are shown in...

Q: You have just been hired as the director of operations for Reid

You have just been hired as the director of operations for Reid Chocolates, a purveyor of exceptionally fine candies. Reid Chocolates has two kitchen layouts under consideration for its recipe making...

Q: Six processes are to be laid out in six areas along a

Six processes are to be laid out in six areas along a long corridor at Rita Gibson Accounting Services in Daytona Beach. The distance between adjacent work centers is 40 feet. The number of trips betw...