Questions from General Operations Management

Q: Some (even relatively experienced) project managers neglect stakeholders in the

Some (even relatively experienced) project managers neglect stakeholders in the project management process, preferring to ‘manage them at a distance’ rather than allow them to interfere with the proje...

Q: In the oil industry, project teams are increasingly using virtual reality

In the oil industry, project teams are increasingly using virtual reality and visualization models of offshore structures that allow them to check out not only the original design but any modification...

Q: Examine this simple domestic project. The project definition is to make

Examine this simple domestic project. The project definition is to make breakfast in bed consisting of a boiled egg, toast and orange juice, using the minimum staff resources and time, and to a high q...

Q: Visit the websites of two or three large oil companies such as

Visit the websites of two or three large oil companies such as Exxon, BP, Shell or Total. Examine how they describe their policies towards their customers, suppliers, shareholders, employees and socie...

Q: ZNR Financial, a large accountancy corporation are looking to assess the

ZNR Financial, a large accountancy corporation are looking to assess the operations functions in three of its locations around the world. The ZNR Malaysia operations are marginally better than the ope...

Q: Giordano is one of the most widespread clothes retailers. It is

Giordano is one of the most widespread clothes retailers. It is based in Hong Kong and employs more than 8,000 staff in over 2,000 shops. But when it was founded, up-market shops sold high- quality pr...

Q: Carry out an importance–performance analysis for an amusement park.

Carry out an importance–performance analysis for an amusement park. In doing this, think about the competitive factors (i.e. the key ingredients) for this offering, their level of importance and their...

Q: The Managing Partner of The Branding Partnership (TBP) was describing

The Managing Partner of The Branding Partnership (TBP) was describing her business. ‘It is about four years now since we specialized in the small to medium firms’ market. Before that we also used to p...

Q: DSD designs, makes and supplies medical equipment to hospitals and clinics

DSD designs, makes and supplies medical equipment to hospitals and clinics. Its success was based on their research and development culture. Although around 50 per cent of manufacturing was done in-ho...

Q: During manoeuvres in the Alps, a detachment of soldiers got lost

During manoeuvres in the Alps, a detachment of soldiers got lost. The weather was severe and the snow was deep. In these freezing conditions, after two days of wandering, the soldiers gave up hope and...