Questions from General Operations Management

Q: What is the (traditional) product life cycle? How does

What is the (traditional) product life cycle? How does it relate to process design and selection? Explain how firms make money when their goods or services follow the traditional product life cycle....

Q: Explain the logic and use of the product-process matrix.

Explain the logic and use of the product-process matrix.

Q: Define a service encounter activity sequence and give three examples.

Define a service encounter activity sequence and give three examples.

Q: Define a pathway and give an example.

Define a pathway and give an example.

Q: Explain the differences between customer-routed services and provider-routed

Explain the differences between customer-routed services and provider-routed services and give an example of each.

Q: Explain the logic and use of the service-positioning matrix.

Explain the logic and use of the service-positioning matrix.

Q: What is a process map? How is it used in process

What is a process map? How is it used in process design?

Q: What are the objectives of facility and work design? How can

What are the objectives of facility and work design? How can it help support strategic directions?

Q: Explain the concept of normal time. How can an operations manager

Explain the concept of normal time. How can an operations manager verify whether the time to perform a task is indeed “normal”?

Q: Explain how actual resource utilization might be only 40 percent at a

Explain how actual resource utilization might be only 40 percent at a non-bottleneck workstation by applying the TOC.