Questions from Service Management

Q: 1. Prepare a run chart on each of the incident categories

1. Prepare a run chart on each of the incident categories. Does she have reason to be concerned about burglaries? What variable might you plot against burglaries to create a scatter diagram to determi...

Q: 1. Prepare a service blueprint for the 100 Yen Sushi House

1. Prepare a service blueprint for the 100 Yen Sushi House operation. 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition, and what competitive...

Q: 1. Describe the growth strategy of Federal Express. How did

1. Describe the growth strategy of Federal Express. How did this strategy differ from those of its competitors? 2. What risks were involved in the acquisition of Tiger International? 3. In addition to...

Q: 1. Prepare a service blueprint for Commuter Cleaning. 2

1. Prepare a service blueprint for Commuter Cleaning. 2. What generic approach to service system design is illustrated by Commuter Cleaning, and what competitive advantages does this design offer?...

Q: 1.How does Amazon.com illustrate the sources of service

1.How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, the Internet as an enabler, innovation, and changing demographics. 2.What generic approach(s)...

Q: 1. Describe the service organization culture at Amy’s Ice Cream.

1. Describe the service organization culture at Amy’s Ice Cream. 2. What are the personality attributes of the employees who are sought by Amy’s Ice Cream? 3. Design a personnel selection procedure fo...

Q: 1. How has Enterprise Rent-A-Car (ERAC

1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? 2. What features of its business concept allow ERAC to compete effectively...

Q: 1. Beginning with a good initial layout, use operations sequence

1. Beginning with a good initial layout, use operations sequence analysis to determine a better layout that would minimize the walking distance between different areas in the clinic. 2. Defend your fi...

Q: 1. Identify the bottleneck activity, and show how capacity can

1. Identify the bottleneck activity, and show how capacity can be increased by using only two pharmacists and two technicians. 2. In addition to savings on personnel costs, what benefits does this arr...

Q: 1. Use CRAFT logic to develop a layout that will maximize

1. Use CRAFT logic to develop a layout that will maximize customer time in the store. 2. What percentage increase in customer time spent in the store is achieved by the proposed layout? 3. What other...