Questions from Service Management

Q: How is a service level determined for most inventory items?

How is a service level determined for most inventory items?

Q: Service capacity (i.e., seats on an aircraft)

Service capacity (i.e., seats on an aircraft) has characteristics similar to inventories. What inventory model would apply?

Q: Identify dependent and independent demand for an airline and a hospital.

Identify dependent and independent demand for an airline and a hospital.

Q: Give an example that demonstrates the trade-off inherent in projects

Give an example that demonstrates the trade-off inherent in projects among cost, time, and performance.

Q: Illustrate the four stages of team building from your own experience.

Illustrate the four stages of team building from your own experience.

Q: Are Gantt charts still viable project management tools? Explain.

Are Gantt charts still viable project management tools? Explain.

Q: Explain why the PERT estimate of expected project duration always is optimistic

Explain why the PERT estimate of expected project duration always is optimistic. Can we get any feel for the magnitude of this bias?

Q: Discuss the difference between time variance, cost variance, and schedule

Discuss the difference between time variance, cost variance, and schedule variance.

Q: Could firms in the “world-class service delivery” stage

Could firms in the “world-class service delivery” stage of competitiveness be described as “learning organizations’?

Q: Conduct a Google search on “project finance” and find employment

Conduct a Google search on “project finance” and find employment opportunities in project finance. What is the role of finance in projects?