Questions from Service Management

Q: Suggest ways that service management can influence the arrival times of customers

Suggest ways that service management can influence the arrival times of customers.

Q: When the line becomes long at some fast-food restaurants,

When the line becomes long at some fast-food restaurants, an employee will walk along the line taking orders. What are the benefits of this policy?

Q: Discuss how one could determine the economic cost of keeping customers waiting

Discuss how one could determine the economic cost of keeping customers waiting.

Q: Example 13.1 presents a naïve capacity planning exercise and was

Example 13.1 presents a naïve capacity planning exercise and was criticized for using averages. Recall the concept of a "bottleneck" from Chapter 5, "Supporting Facility and Process Flows," and sugges...

Q: For a queuing system with a finite queue, the arrival rate

For a queuing system with a finite queue, the arrival rate can exceed the capacity to serve. Use an example to explain how this is feasible.

Q: What are some disadvantages associated with the concept of pooling service resources

What are some disadvantages associated with the concept of pooling service resources?

Q: Give an example of a firm that began as world-class

Give an example of a firm that began as world-class and has remained in that category.

Q: Discuss how the M/G/( model could be used to

Discuss how the M/G/( model could be used to determine the number of emergency medical vehicles that are required to serve a community.

Q: What characteristics of service organizations make forecast accuracy important?

What characteristics of service organizations make forecast accuracy important?

Q: For each of the three forecasting methods (i.e.,

For each of the three forecasting methods (i.e., time series, causal, and subjective), what costs are associated with the development and use of the forecast model? What costs are associated with fore...