Questions from Service Management

Q: Pick a particular service and identify shortcomings of its site selection.

Pick a particular service and identify shortcomings of its site selection.

Q: How would you proceed to estimate empirically the parameter "(" in the

How would you proceed to estimate empirically the parameter "(" in the Huff retail location model for a branch bank?

Q: What are the characteristics of a service that would make communication a

What are the characteristics of a service that would make communication a good substitute for travel?

Q: What are the benefits of using intermediaries in the service distribution channel

What are the benefits of using intermediaries in the service distribution channel?

Q: For each of the three generic strategies (i.e.,

For each of the three generic strategies (i.e., cost leadership, differentiation, and focus), which of the four competitive uses of information is most powerful?

Q: Conduct a Google search and find the definition of “location intelligence

Conduct a Google search and find the definition of “location intelligence.” What use can be made of geographic information?

Q: Recall that service operations can be classified as processing people, goods

Recall that service operations can be classified as processing people, goods, or information. What challenges are faced in each category when globalization is undertaken?

Q: Chili’s, a United States based restaurant chain that offers Mexican food

Chili’s, a United States based restaurant chain that offers Mexican food, has its largest establishment in Monterrey, Mexico. Why is Chili’s so successful in Monterrey?

Q: What is the inherent conflict in a franchising arrangement?

What is the inherent conflict in a franchising arrangement?

Q: What explains the continuing trade surplus in services for the United States

What explains the continuing trade surplus in services for the United States?