Questions from Service Management

Q: What organizational problems can arise from the use of part-time

What organizational problems can arise from the use of part-time employees?

Q: How can computer-based reservation systems increase service capacity utilization?

How can computer-based reservation systems increase service capacity utilization?

Q: Illustrate how a particular service has implemented strategies for managing both demand

Illustrate how a particular service has implemented strategies for managing both demand and capacity successfully.

Q: What possible dangers are associated with developing complementary services?

What possible dangers are associated with developing complementary services?

Q: Will the widespread use of yield management eventually erode the concept of

Will the widespread use of yield management eventually erode the concept of fixed prices for any service?

Q: What is the value of self-service in an economy?

What is the value of self-service in an economy?

Q: Go to http://en.wikipedia.org/wiki/

Go to http://en.wikipedia.org/wiki/Yield_Management and discuss the ethical issues associated with yield management.

Q: Suggest some strategies for controlling the variability in service times.

Suggest some strategies for controlling the variability in service times.

Q: Suggest diversions that could make waiting less painful.

Suggest diversions that could make waiting less painful.

Q: Select a bad and good waiting experience, and contrast the situations

Select a bad and good waiting experience, and contrast the situations with respect to the aesthetics of the surroundings, diversions, people waiting, and attitude of servers.