Questions from Supply Chain

Q: For the prior problem, management wants to double the return on

For the prior problem, management wants to double the return on assets, without affecting sales, cost of goods sold, variable expenses, fixed expenses, or fixed assets. Rather it wants to focus on eit...

Q: You are the operations manager for a small kayak and canoe manufacturer

You are the operations manager for a small kayak and canoe manufacturer (Valley Kayaks) located on the Pacific Northwest (Oregon). Lately your company has experienced product quality problems. Simply...

Q: As the operations manager for Valley Kayaks (as described in the

As the operations manager for Valley Kayaks (as described in the previous problem), you find yourself faced with an interesting situation. Marketing has informed you that they have lost a number of sa...

Q: Noble Bicycles of Glen Arbor, Michigan, is a small batch

Noble Bicycles of Glen Arbor, Michigan, is a small batch manufacturer of high-end bicycles. That is, it typically builds bicycles in batches of one to three units. Quality is high, only to be expected...

Q: Doog’s Donuts produces five varieties of pastries, which are sold to

Doog’s Donuts produces five varieties of pastries, which are sold to a national grocery chain: muffins, donuts, cookies, cream puffs, and fritters. Assuming that Doogâ€
...

Q: Once considered a commodity product, many small boutique coffee companies are

Once considered a commodity product, many small boutique coffee companies are luring customers with promises of high quality and unique flavors. How do the processes used by the small companies compar...

Q: Sonnie’s Gourmet Sandwich Café, a popular new fast casual restaurant,

Sonnie’s Gourmet Sandwich Café, a popular new fast casual restaurant, serves high-quality, made-to-order sandwiches. Located in a local outdoor shopping center, parking in front of Sonnie’s is limited...

Q: Why is it important to begin with the metrics rather than to

Why is it important to begin with the metrics rather than to start by looking at the process?

Q: Juran’s Law in Total Quality Management states that whenever a problem occurs

Juran’s Law in Total Quality Management states that whenever a problem occurs, 15% of the time, it is the individual’s fault, 85% of the time, it is the process’s fault. Interpret this law from a proc...

Q: If your goal is to reduce variance within a supply chain (

If your goal is to reduce variance within a supply chain (especially if the variance is most evident in your supply), under what conditions does it make sense to focus first on the customer side of th...