Questions from Troubleshooting

Q: A grouping of computers that enables people to share resources is called

A grouping of computers that enables people to share resources is called a(n) __________________.

Q: If a file is not stored in contiguous clusters, you can

If a file is not stored in contiguous clusters, you can improve hard drive performance by using a tool to __________ the drive.

Q: Always place an expansion card or other computer part into a ___________

Always place an expansion card or other computer part into a ___________ when it’s not in use to protect against electrostatic discharge.

Q: Once you have successfully repaired the machine, it is important to

Once you have successfully repaired the machine, it is important to _________ with the user that everything is working correctly.

Q: A few screwdrivers and an antistatic wrist strap should be in your

A few screwdrivers and an antistatic wrist strap should be in your__________.

Q: An effective use of ________________ means clearly stating a problem without accusing

An effective use of ________________ means clearly stating a problem without accusing the user of creating that problem.

Q: Accomplished computer techs should treat anything said to them as a personal

Accomplished computer techs should treat anything said to them as a personal confidence, not to be repeated to coworkers or bosses. A tech brings _________ to the job.

Q: You should avoid learning _________to other folks’ computers so you don’t

You should avoid learning _________to other folks’ computers so you don’t get blamed if something happens to those computers.

Q: A magnetic field interfering with electronics is _______________ .

A magnetic field interfering with electronics is _______________ .

Q: To begin troubleshooting a computer problem, start by talking to the

To begin troubleshooting a computer problem, start by talking to the customer and allowing the customer to explain the problem fully. Actively listen; then ask follow-up questions. This process is cal...