Questions from Troubleshooting


Q: A customer complains that he can hear music coming from his computer

A customer complains that he can hear music coming from his computer speakers, even though the computer is not playing any music. This is most likely caused by ______________ .

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Q: Once you have determined the problem with the machine and come up

Once you have determined the problem with the machine and come up with probable causes, you should __________ .

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Q: Instead of using a FAT, NTFS uses a _________ with a

Instead of using a FAT, NTFS uses a _________ with a backup copy placed in the middle of the disk for better security.

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Q: The term _________ refers to the software parts of the operating system

The term _________ refers to the software parts of the operating system with which you can interact.

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Q: You can access the ___________ tool from the permanent Apple menu to

You can access the ___________ tool from the permanent Apple menu to administer a Mac.

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Q: Computers work through three basic stages, what’s called the ___________ .

Computers work through three basic stages, what’s called the ___________ .

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Q: You can access frequently used applications in Mac OS X by clicking

You can access frequently used applications in Mac OS X by clicking their icons on the ________ .

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Q: Windows 8’s tile-based interface is called the Metro/Modern

Windows 8’s tile-based interface is called the Metro/Modern UI or __________ .

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Q: Move the cursor to the top or bottom right corner of the

Move the cursor to the top or bottom right corner of the screen in Windows 8 to access one of the tools called a ________ .

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Q: The _________ utility in Mac OS X enables you to switch easily

The _________ utility in Mac OS X enables you to switch easily among applications, windows, and Spaces.

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