David Bazzetta learned in July 2001 at a corporate audit executive committee meeting in Stuttgart Germany that DaimlerChrysler “business units ‘continued to maintain secret bank accounts to bribe foreign government officials,’ though the company kn[e]w the practice violated U.S. laws.”1 As a result, he filed a whistleblower complaint under the U.S. Foreign Corrupt Practices Act (FCPA) that ultimately led to a multiyear investigation of surprising scope and U.S. charges against a company head- quartered in Germany for bribes made to foreign officials around the world. On April 1, 2010, the German and Russian business units of Daimler AG2 pleaded guilty to charges laid under the FCPA for bribing foreign officials and for failing to maintain books and records and internal controls as required under the FCPA. As a result, Judge Richard J. Leon of the U.S. District Court for the District of Columbia approved an arrange settlement that included the following: • Payment of $91.4 million to the Securities Exchange Commission (SEC) for disgorgement of profits earned as a result of bribery. Daimler was subject to the U.S. law since it was a registrant with the SEC in order to raise capital (issue shares and debt) in the United States. • Payment of $93.6 million to the U.S. Department of Justice for related criminal charges. • Deferred prosecution and independent monitoring for two years by former Federal Bureau of Investigation Director Louis Freeh. 3 The scope of Daimler’s bribery operation was staggering. From 1998 to 2008, payments for bribes, kickbacks, gifts of armored Mercedes, a golden box, 10,000 copies of an official’s personal manifesto translated into German, and lavish travel4 had been given to officials in at least twenty- two countries, including Russia, China, Vietnam, Nigeria, Hungary, Latvia, Croatia, Bosnia, Egypt, Greece, Hungary, North Korea, and Indonesia.5 Focusing on just fifty-one transactions out of a much higher total, the U.S. investigation found the following: • Tens of millions of dollars “were made through the use of U.S. mails or the means or instrumentality of U.S. inter- state commerce.” 6 • “Daimler also violated the FCPA’s books and records and internal controls provisions in connection with the 51 trans- actions and at least an additional 154 transactions, in which it made improper payments totaling at least $56 million to secure business in 22 countries.… [Through these transactions that] involved at least 6,300 commercial vehicles and 500 passenger cars, Daimler earned $1.9 billion in revenue and at least $91.4 million in illegal profits.” 7 • “Nineteen of these transactions … involved direct and indirect sales of motor vehicles and spare parts under the United Nations Oil for Food Program.” 8 In addition, the investigators found that many of the personnel and systems that should have provided safeguards against such illegal activities were actively supporting them. The SEC Complaint indicated the following: 5. A number of Daimler’s former senior executives, who operated in a decentralized corporate structure, permitted or were directly involved in the Company’s bribery practices, including the head of its overseas sales department, who reported directly to the Company’s most senior officers. The Company’s internal audit, legal, and finance and accounting departments, which should have provided checks on the activities of the sales force, instead played important roles in the subversion of internal controls and obfuscation of corporate records. 6. The improper payments were made possible in part as a result of the falsification of corporate records and a lax system of internal controls. 7. In this environment, Daimler developed several organized procedures and mechanisms through which improper payments could be made. Daimler’s books and records contained over 200 ledger accounts, known internally as “interne Fremdkonten,” or, “internal third party accounts,” which reflected credit balances controlled by Daimler subsidiaries or outside third parties. Certain Daimler employees used numerous such accounts to make or facilitate improper payments to foreign government officials. Bribes were also made through the use of “corporate cash desks” where sales executives would obtain cash in amounts as high as 400,000 Deutsche Marks for making improper payments), deceptive pricing and commission arrangements, phony sales intermediaries, rogue business partners and misuse of inter-company and debtor accounts. 9 The SEC Complaint indicates that, although Germany outlawed bribery in 1999 when it ratified the OECD Anti- Bribery Convention, Daimler had become an SEC registrant in 1993 and became subject to the FCPA at that time.10 Also in 1999, Daimler created an Integrity Code that included antibribery provisions but these were essentially ignored.11 Prior to 1999, under German law, bribery of foreign officials was legal and tax deductible in Germany, but bribery of German officials was not—and it seems that Daimler continued to hold and act on this outdated perspective. In summary form, Daimler continued to bribe foreign officials with the knowledge and approval of very senior company officials using hundreds of ledger accounts on Daimler’s own books, corporate “cash desks” (where sales person- nel would obtain cash), deceptive pricing and commission arrangements, offshore bank accounts, inflated service fees, and nominees for government officials improperly described as “sales intermediaries” and “consultants.”12 These arrangements are detailed in the SEC Complaint, as is the company’s reac- tion when its internal audit staff advised top management in 1986 that these practices could be illegal and in 1999 that internal controls were too weak to prevent misuse. Essentially, in 1986, Daimler made the practices subject to “absolute confidentiality”13 and known to only a few employees but took no action in 1999 to improve the internal controls. However, an internal review of all special ledger account transactions outside of Germany was undertaken in 2000 and a report made to top management with recommendations, but once again, no actions were taken, and no further audit work was ordered.14 Investigators found that the special ledger accounts were finally closed after their investigation began in 2004 and 2005. Bribes,15 however, continued to be funded through other general ledger accounts, both directly and indirectly through agents and other means. These are detailed in the SEC Complaint. On hearing the judge’s verdict approving the settlement, Dieter Zetsche, chairman of Daimler’s board, said in a statement, “We have learned a lot from past experience.… Today, we are a better and stronger company, and we will continue to do everything we can to maintain the highest compliance standards.”16 Questions 1. Apparently, Daimler executives were not concerned enough with personal sanctions to change the company’s bribery practices to comply with German and U.S. statutes. How can these attitudes be changed? 2. What internal controls could have been usefully introduced to prevent bribery at Daimler? 3. What should Dieter Zetsche do to ensure the highest compliance standards? 4. Whistleblowers on FCPA matters are eligible for up to 25% of the settlement and/or fine that results depending on a hearing by a tribunal on the import of their evidence (see page 68 for a discussion of this). How much of the $91.4 million restitution payment would you award David Bazzetta if you could make the decision? Provide your reasons for the choice you advocate. 5. Did David Bazzetta do what was expected of him as a professional accountant?
> On September 30, 20X1, after one month of operation, the general ledger of Cross Country Travels contained the accounts and balances shown below. INSTRUCTIONS 1. Prepare a partial worksheet with the following sections: Trial Balance, Adjustments, and Adj
> On June 1, 20X1, William Tsang established his own consulting firm. Selected transactions for the first few days of June follow. 1. Record the transactions on page 1 of the general journal. Omit descriptions. Assume that the firm initially records prepai
> Based on the information below, record the adjusting journal entries that must be made for D. Johnson Products, LLC, on December 31, 20X1. The company has a December 31 fiscal year-end. Use 18 as the page number for the general journal. a.–b. Merchandise
> The following information is for Union Express Delivery Service’s workers’ compensation insurance premiums. On January 15, 20X1, the company estimated its premium for workers’ compensation insurance f
> 1. Complete Form 940, the Employer’s Annual Federal Unemployment Tax Return. Assume that all wages have been paid and that all quarterly payments have been submitted to the state as required. The payroll information for 20X1 appears bel
> Certain transactions and procedures relating to federal and state unemployment taxes are given below for Latest Greatest, a retail store owned by John Marion. The firm’s address is 4560 LBJ Freeway, Dallas, TX 75232-6002. The firmâ
> 1. On October 15, the firm made a deposit through EFTPS for the federal income tax withheld and the FICA tax (both employees’ withholding and employer’s matching portion). Based on your computations in Problem 11.2B, record the issuance of the check in g
> A payroll summary for Today’s Teen owned by Nikki Davis, for the quarter ending September 30, 20X1, appears below. The business made the following electronic deposits of payroll taxes: a. August 15 for July taxes. b. September 15 for Au
> The payroll register of Auto Detailers showed total employee earnings of $6,000 for the week ended April 8. INSTRUCTIONS 1. Compute the employer’s payroll taxes for the period. The tax rates are as follows: Social security 6.2 percent Medicare 1.45 FUTA
> What do the following credit terms mean? a. n/30 b. 2/10, n/30 c. n/10 EOM d. n/20 e. 1/10, n/20 f. 3/5, n/30 g. n/15 EOM
> Daily Operations pays its employees monthly. Payments made by the company on November 30, 20X1, follow. Cumulative amounts paid to the persons named prior to the November 30 payroll are also given. 1. Dave Orlando, president, gross monthly salary of $18,
> Barbara Merino operates Merino Consulting Services. She has four employees and pays them on an hourly basis. During the week ended November 12, 20X1, her employees worked the number of hours shown below. Information about their hourly rates, marital stat
> The four employees for ACWorks are paid on an hourly basis. During the week of December 25–31, 20X1, these employees worked the hours indicated. Information about their hourly rates, marital status, withholding allowances, and cumulativ
> Alan Johnson works for CAT Commercial Builders, Inc. His pay rate is $14.00 per hour and he receives overtime pay at one and one-half times his regular hourly rate for any hours worked beyond 40 in a week. During the pay period ended December 31, 20X1, A
> The following transactions took place at Grow-Right Garden Center during June 20X1. Grow Right Garden Center uses a perpetual inventory system. Grow-Right Garden Center operates in a state with no sales tax. Record the transactions in a general journal.
> On December 1, 20X1, Sofia Sartori, the accountant for Classic Appliances, downloaded the company’s November 30, 20X1, bank statement from the bank’s website. The balance shown on the bank statement was $30,734. The November 30, 20X1, balance in the Cash
> During the bank reconciliation process at Awesome Dudes Moving Corporation on March 2, 20X1, the following errors were discovered in the firm’s records. a. The checkbook and the cash payments journal indicated that Check 1301 dated February 18 was issued
> On July 31, 20X1, the balance in Northwest Appliances’s checkbook and Cash account was $9,318.59. The balance shown on the bank statement on the same date was $10,442.03. NOTES a. The following checks were issued but have not yet been paid by the bank: C
> On October 7, 20X1, Peter Chen, Attorney-at-Law, received his September bank statement from First Texas National Bank. Enclosed with the bank statement was a debit memorandum for $118 that covered an NSF check issued by Annette Cole, a credit customer. T
> Contemporary Appliance Center is a retail store that sells a variety of household appliances. The firm operates in a state with no sales tax. Transactions involving purchases and cash payments for the firm during December 20X1 and the general ledger acco
> Why is the use of a Purchases Returns and Allowances account preferred to crediting these transactions to Purchases?
> 1. Why should managers check the amount spent for overtime? 2. The new controller for CAR Company, a manufacturing firm, has suggested to management that the business change from paying the factory employees in cash to paying them by check. What reasons
> 1. As an owner or manager of a business, what questions would you ask to judge the firm’s performance, control operations, make decisions, and plan for the future? 2. Why is financial information important? 3. Besides earning a profit, what other objecti
> Toshiba, headquartered in Japan, is one of the world’s leading conglomerates, with operations in many fields, including electronics and nuclear energy. On August 10, 2017, PricewaterhouseCoopers Aarata (PwC) finally agreed to sign off on Toshiba’s accoun
> Two accounting students, Joan and Miguel, were studying for their final university accounting exam. “Miguel, what if they ask us whether the accounting profession should speak out about the shortcomings in financial statements?” “Like what, Joan? We know
> Look, Tim, I’ve been told that the competition for the audit of Diamond Health Services is really competitive, and you know what it would mean to the both of us to bring this one in. You would be a sure bet for the Executive Committee, and I would take o
> We have had Paige & Gentry as our auditors for many years, haven’t we, Jane? They have been here since I became president two years ago.” “Yes, Bob, I have been the CFO for seven years, and they were here before I came. Why do you ask?” “Well, they were
> Ted was the manager and Carl the partner on the audit of Smart Investments Limited, an investment company whose shares were traded on the NASDAQ exchange. They were discussing the issues to be debated at the upcoming Audit Committee meeting to finalize t
> “John, I have questions about that job you want me to do next week—the one where I am supposed to go and be part of that multidisciplinary team to study how the hospitals in Denver ought to be restructured for maximum efficiency and how they should be re
> Jane1 Ashley was a staff accountant at Viccio & Martin, an accounting firm located in Windsor, Ontario. Jane had been a co-op student while in college, and during her first work term with the firm, she had the privilege of being on several audits of vari
> Anne Distagne was the CEO of Linkage Construction Inc., which served as the general contractor for the construction of the air ducts for large shopping malls and other buildings. She prided herself on being able to manage her company effectively and in a
> Arthur sat back in his chair and looked at the other accountants who were working on their laptops. How had he gotten himself into this situation? It began last year when he was hired by Castor Gotlieb LLP, the largest of the midsize accounting firms in
> Following the pattern of many other countries, Canada converted from domestic generally accepted accounting principles to International Financial Reporting Standards (IFRS). The changeover occurred on January 1, 2011. As a result of the con- version to I
> On February 11, 2010, the leaders of the European Union (EU) agreed on a plan to bail out Greece, a country that had joined the EU in 1981 and was admitted to the European Monetary Union (EMU), allowing Greece to adopt the euro as its currency in 2001. G
> Numerous firms, including computer and communication companies, sell products that have multiple deliverables. For example, a telephone company may sell a customer a phone and a two-year unlimited long-distance telephone call package for a lump sum. How
> Parmalat Finanziaria S.p.A. and its subsidiaries manufacture food and drinks world- wide. Parmalat is one of the leading firms in the long-life milk, yogurt, and juices market. The company became the world’s seventh-largest supplier of dairy products and
> Mergers and acquisitions (M&A) are strategies that help companies to grow in size rapidly. However, some incredibly questionable M&A decisions were reported in the mining industry in 2012 and 2013, including the following: • The Canadian gold mining comp
> In mid-2011, Sino-Forest Corporation was a company with timber operations in China, including tree plantation (holding of timber for appreciation and/or harvesting), log and wood products trading, and manufacturing of wood products. Its shares were trade
> I am the assistant controller at a medium-sized, not-for-profit organization. I hired a new accounts-payable clerk three months ago—let’s call her Mary, which is not her real name—and then I fired her last week because she stole $16,583 from us by alteri
> I think I have a problem. I am a professional accountant and work for a not-for-profit organization that operates a summer camp. We have obtained a legal opinion stating that a portion of our camp fees could be considered a charitable donation with respe
> I am a professional accountant and hold the position of financial analyst, capital projects, with the Town of Pinecrest. In my position, I deal with, among others, developers and their lawyers with respect to development agreements, cost-sharing agreemen
> Excuse me, we are both professional accountants, and I need some advice. I have a full-time management position with a company. I was wondering if I would be in violation of our Professional Code of Ethics if I took on the role of an exotic dancer at nig
> I have a question that I need a bit of help on, but I am not sure where to turn, and I hope you may be able to help me out. I am the CFO of a charitable organization, it is a paid position and I am a professional accountant. We are currently presenting o
> I need your advice on an anonymous basis. I am a professional accountant employed by a company that imports bikes from China. Before I get into the issue, I wish to advise you that I really need this job, as I am a single mother of two teenagers, and job
> In July 2008, Virgin Mobile USA began a “Strip2Clothe” advertising campaign. There are millions of homeless teenagers in the United States, and Virgin Mobile’s website said that “someone out there needs clothes more than you.” Virgin Mobile invited teena
> Dear John: I really appreciate your willingness to give me your opinion as a fellow professional accountant on what I should do and on what I should advise the minority owner to do. Given that I was asked to help out Ruby, a family friend, and have found
> Albert Gable is a partner in a CPA firm located in a small midwestern city that has a population of approximately 65,000. Mr. Gable’s practice is primarily in the area of personal financial planning; however, he also performs an annual audit on the city’
> Motivated by several corporate scan- dals in which auditors failed to warn of disaster, professional accounting in the United Kingdom was under investigation for failing to act in the public interest. Then Carillion went bankrupt, and the role, function,
> On April 14, 2010, Russian investigators raided the Moscow offices of Hewlett Packard (HP). They did so at the request of German prosecutors who were examining whether HP had paid bribes totaling $10.9 million (€8 million) in bribes to win a $44.5 millio
> Bribery charges often involve a company making illegal payments to government officials in order to land lucrative con- tracts. For example, in April 2010, German auto manufacturer Daimler AG made a $185 million settlement with the Securities Exchange Co
> Pierre Duhaime “retired” as CEO of SNC-Lavalin on March 26, 2012, a post that he had held since 2009 following over 20 years of employment at the company. He did so, because of his role in approving $56 million in payments in contravention of the company
> Lululemon Athletica, Inc., was founded by Chip Wilson in 1998 to sell yoga-inspired athletic clothing. The company’s target market was women who wanted stylish exercise apparel. In 2012, the Vancouver- based company, whose shares traded on both the Toro
> In 2015, Dr. William Campbell was awarded the Nobel Prize in Medicine for his work in discovering ivermectins while employed with Merck & Co. in the 1970s. The drug prevents onchocerciasis, called river blind- ness. In 1987, the World Health Organization
> Dan Price is the owner of Gravity Payments, a Seattle-based credit card company that he founded in 2004. In 2014, the company processed more than $65 billion of credit card transactions for more than 12,000 small and medium-sized businesses. In April 201
> Telus Corp., the second-largest wireless company in Canada, introduced an “adult content” service to their cell phone customers in 2007. Customers were charged $3 to $4 for downloads, and the company expected to make very large amounts of money based on
> On August 9, 2000, 6.5 million Firestone tires were recalled in the United States.1 One thousand five hundred and ninety- nine ATX, ATXII, and Wilderness AT tires installed on Ford Explorers were to be replaced at company cost due to evident defects, pub
> On January 6, 1992, the “growing controversy over the safety factor led the U.S. Food and Drug Administration to call for a moratorium on breast implants.”1 As January wore on, the crisis deepened until, on January 30, the Toronto Globe and Mail carried
> It was early on a Friday morning in London—7:15 a.m. on February 24, 1995, to be exact—that the phone call came for Peter Baring from Peter Norris. Baring’s family had been in banking since 1763. They enjoyed the patronage of the Queen of England and had
> Bankers Trust (BT) was one of the most powerful and profitable banks in the world in the early 1990s. Under the stewardship of chairman Charles Sanford Jr., it had transformed itself from a staid commercial bank into “a highly-tuned man
> Glen Grossmith is an outstanding family man, a frequent coach for his children’s teams, and a dedicated athlete who enjoys individual and team sports. One day, his boss at UBS Securities Canada Inc., Zoltan Horcsok, asked him to do a favor for a col- lea
> On December 20, 2002, New York’s attorney general, Eliot Spitzer, announced a $1.4 billion settlement ending a multi regulator probe of ten brokerages that alleged that “investors were duped into buying over- hyped sto
> Billionaire Raj Rajaratnam was arrested for insider trading on October 15, 2009, and marched in handcuffs from his New York apartment.1 Up to that point, he had enjoyed fame and fortune for founding the $7 billion Galleon Group of hedge funds and its env
> Jérôme Kerviel joined the French bank, Société Générale (SocGen), in 2000 at the age of twenty-three as part of its systems personnel in its back office. In 2005, he became a junior derivatives trader with an annual limit of €20 million, which is just un
> The discount airline Jetsgo Corporation began operations in June 2002. Within two and a half years, it grew to become Canada’s third-largest airline, moving approximately 17,000 passengers per day on its fleet of twenty-nine airplanes, fifteen of which w
> According to the Royal Ahold company profile, Ahold is a global family of local food retail and foodservice operators that operate under their own brand names. Our operations are located primarily in the United States and Europe. Our retail business cons
> In October 2009, PepsiCo Inc. launched, apologized, and then pulled an iPhone application called “AMP Up Before You Score,” designed to promote its Amp Energy drink. The drink’s target market is males between the ages of eighteen and twenty-four. Release
> Siemens AG is a 160-year-old German engineering and electronics giant. It is one of Europe’s largest conglomerates, with profits in 2007 of €3.9 billion on revenue of €72.4 billion, up €6 billion from its 2006 revenue. It has over 475,000 employees and o
> On March 19, 2003, the SEC filed accounting fraud charges in the Northern District of Alabama against HealthSouth Corporation and its CEO, Richard Scrushy. Scrushy was also charged with knowingly miscertifying the accuracy and completeness of the company
> Dennis Kozlowski was a dominant, larger-than-life CEO of Tyco International, Ltd, a multi-billion-dollar company whose shares are still traded on the New York Stock Exchange (Symbol: TYC). His stature was huge, and his appetite for excess knew no bounds.
> On June 20, 2005, “John Rigas, the 80-year old founder of Adelphia Communications Corp., was … sentenced to 15 years in prison and his son Timothy, the ex-finance chief, got 20 years for looting the com- pany and lying about its finances.”1 These were th
> By the late 1990s, Nortel Networks Corporation, headquartered in Brampton, Ontario, Canada, was one of the giants of the telecommunications industry. Seventy- five percent of North America’s Internet traffic was carried by Nortel equipment,1 which was ma
> Satyam Computer Services Ltd was founded in 1987 by B. Ramalinga Raju. By 2009, it was India’s fourth-largest information technology company with 53,000 employees, operating in sixty-six countries. It provided a variety of services, including computer sy
> Employee stock options allow company executives to buy shares of their company at a specified price during a specified time period. They are given to executives as a form of noncash compensation. The option or “strike price” is normally equal to the mark
> Pierre Garvey, the CEO of Revel Information Technology, sat back in his chair and looked at his assistants. He frowned. “My son has been diagnosed with MLD,” he said. They all looked at him with shock. “Its proper name is metachromatic leuko dystrophy, a
> Walt Pavlo joined MCI in the spring of 1992. At that time, MCI was a growth company in the booming long-distance tele- communications industry that had 15% of the long-distance market, with revenues of $11 billion. In the 1990s, the major telecommunicati
> On November 17, 2005, Conrad Black and three other executives1 of Hollinger Inter- national, Inc., were charged with eleven counts of fraud with regard to payments allegedly disguised as “noncompete fees” or, in one case, a “management agreement breakup
> Tiger Woods, once probably the world’s greatest golfer, lost his number one ranking in October 2010, the same year that his marriage to Elin Nordegren blew up when she chased him out of the house and broke the windows of his vehicle with a 9 iron. His po
> In January 2006, the chair of Hewlett-Packard (HP), Patricia Dunn, hired a team of independent electronic-security experts to determine the source of leaked confidential details regarding HP’s long-term strategy. In September 2006, the press revealed tha
> Kelly Brown had been a member of the Board of Governors of the Wolfson General Hospital (WGH) for two years and had been asked to consider becoming the vice chair of the board. She had been a nurse before leaving to raise her family and now enjoyed parti
> The discussion between Don Chambers, the CEO, and Ron Smith, the CFO, was get- ting heated. Sales and margins were below expectations, and the stock market analysts had been behaving like sharks when other companies’ published quarterly or annual financi
> On September 30, 2004, Merck voluntarily withdrew its rheumatoid arthritis drug (Vioxx) from the market due to severe adverse effects observed in many of its users (Exhibit 1). As a result, Merck’s share price fell $11.48 (27%) in one d
> Johnson & Johnson (J & J) enjoyed a halo effect for many decades after their iconic precautionary recall of Tylenol capsules in 1982, which was greatly facilitated by the famous Johnson & Johnson Credo1 that stipulated patient well-being to be para- moun
> One of the world’s largest oil spills began on April 20, 2010, in BP’s Deepwater Hori- zon/Macondo well in the Gulf of Mexico. Although the world did not take significant notice until the next day, an estimated 62,000
> The NFL has known for some time that serious brain damage could be caused by the head trauma that is part of a normal football game. The sudden serious jarring of a football player’s head in normal tackling and blocking has been suspected for decades of
> The Kardell paper mill was established at the turn of the century on the Cherokee River in southeastern Ontario by the Kardell family. By 1985, the Kardell Paper Co. had outgrown its original mill and had encompassed several facilities in different locat
> In order to meet strong competition from Volkswagen as well as other foreign domes- tic subcompacts, Lee Iacocca, then president of Ford Motor Co., decided to introduce a new vehicle by 1970, to be known as the Pinto. The overall objective was to produce
> Antismoking advocates cheered in the summer of 1997 when the U.S. tobacco industry agreed to pay out more than U.S. $368.5 billion to settle lawsuits brought by forty states seeking compensation for cigarette-related Medicaid costs. Mississippi Attorney
> In June 2012, Jerry Sandusky was convicted of sexually abusing ten boys while he was an assistant football coach at Pennsylvani State University. His abuse of children went back almost fourteen years and was known by his superior, Joe Paterno, the head f
> In 1984, when he was eighteen years old, Cesar Correia murdered his father, killing him with a baseball bat. Cesar then dumped the body in the Assiniboine River. The body was eventually found, and Cesar confessed to the crime. He pleaded guilty to mansla
> Alex McAdams, the recently retired CEO of Athletic Shoes, was honored to be asked to join the Board of Consolidated Mines International Inc. Alex continues to sit on the Board of Athletic Shoes, as well as the Board of Pharma-Advantage, another publicly
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> In the airline industry, passenger load capacity is the proportion of seats filled on each flight. The objective is to have all air- planes at full-load capacity on all flights. In October 2000, Jeffrey Lafond, a former Air Canada employee, joined WestJe
> On September 5, 2007, Steve Jobs, the CEO of Apple Inc., announced that the spectacularly successful iPhone would be reduced in price by $200 from $599, its introductory price of roughly two months earlier.1 Needless to say, he received hundreds of email
> Deutsche Bank (DB) is the largest bank in Germany and world’s sixth-largest investment bank.1 Unfortunately, the bank suffered from lackluster leadership, a poor organizational culture, and a complicated governance structure that result
> In 2006, Mercedes-Benz introduced Blue- TEC, an advanced system to trap and neutralize harmful emissions and particulates that allowed Mercedes to market “clean diesel” cars. VW and Audi made agreements to share the technology to enable all three compani
> In January 2002, the Boston Globe began a series of articles reporting that Fr. John Geoghan had been transferred from one parish to another in the Archdiocese of Boston, even though senior church officials knew that he was a pedophile. There was outrage
> On a fateful day in 2001, a GM engineer realized during preproduction testing of the Saturn Ion that there was a defect that caused the small car’s engine to stall with- out warning.1 This switch was approved in 2002 by an engineer, Raymond DiGeorgio, wh