Summarize the measurement and knowledge management practices for performance excellence.
> What message will the following program display if the user enters 5? What if the user enters 10? What if the user enters 100? import javax.swing.JOptionPane; public class Checkpoint { public static void main(String[] args) { String input; int number; in
> Is the following line of code a method header or a method call? public static void calcTotal()
> Is the following line of code a method header or a method call? calcTotal();
> Write the header for a method named lightYears. The method should return a long and have one long parameter variable: miles.
> Write the header for a method named distance. The method should return a double and have two double parameter variables: rate and time.
> Write the header for a method named days. The method should return an int and have three int parameter variables: years, months, and weeks.
> Write the code to set up all the necessary objects for reading keyboard input. Then write code that asks the user to enter his or her desired annual income. Store the input in a double variable.
> Look at the following method header. What type of value does the method return? public static double getValue(int a, float b, String c)
> What will the following program display? public class Checkpoint { public static void main(String[] args) { int num1 = 99; double num2 = 1.5; System.out.println(num1 + " " + num2); myMethod(num1, num2); System.out.println(num1 + " " + num2); } public sta
> What is the difference between a void method and a value-returning method?
> What will the following program segments display? 1. for (int count = 0; count < 6; count++) System.out.println(count + count); 2. for (int value = −5; value < 5; value++) System.out.println(value); 3. int x; for (x = 5; x
> You want to write a for loop that displays “I love to program†50 times. Assume that you will use a control variable named count. 1. What initialization expression will you use? 2. What test expression will you use? 3. What update expression will you
> Name the three expressions that appear inside the parentheses in the for loop’s header.
> Write an input validation loop that asks the user to enter “Yes†or “Noâ€.
> Write an input validation loop that asks the user to enter ‘Y’, ‘y’, ‘N’, or ‘n’.
> Write an input validation loop that asks the user to enter a number in the range of 10 through 24.
> How many times will "I love Java programming!" be printed in the following program segment? int count = 0; while (count < 10) System.out.println("I love Java programming!);
> Match the conditional expression with the if-else statement that performs the same operation. 1. q = x < y ? a + b : x * 2 ; 2. q = x < y ? x * 2 : a + b; 3. q = x < y ? 0 : 1; if (x < y)  q = 0; else  q = 1; if (x < y)  q = a + b; else  q = x *
> Assume x is a double variable, and rand references a Random object. What does the following statement do? x = rand.nextDouble();
> Assume x is an int variable, and rand references a Random object. What does the following statement do? x = rand.nextInt(9) + 1;
> Assume x is an int variable, and rand references a Random object. What does the following statement do? x = rand.nextInt(100);
> Assume x is an int variable, and rand references a Random object. What does the following statement do? x = rand.nextInt ();
> What clause must you write in the header of a method that performs a file operation?
> You are opening an existing file for output. How do you open the file without erasing it, and at the same time make sure that new data that is written to the file is appended to the end of the file’s existing data?
> Write code that does the following: opens a file named MyName.txt, reads the first line from the file and displays it, and then closes the file.
> What classes do you use to read data from a file?
> How many times will "Hello World" be printed in the following program segment? int count = 10; while (count < 1) { System.out.println("Hello World"); count++; }
> Write code that does the following: opens a file named MyName.txt, writes your first name to the file, and then closes the file.
> Convert the following pseudocode to Java code. Be sure to declare the appropriate variables. Store 20 in the speed variable. Store 10 in the time variable. Multiply speed by time and store the result in the distance variable. Display the contents of the
> What class do you use to write data to a file?
> What import statement will you need in a program that performs file operations?
> What is the difference between an input file and an output file?
> In a controller class, the variable radio1 references a RadioButton component, and outputLabel references a Label component. Write an if statement that determines whether the RadioButton is selected. If the RadioButton is selected, display “Selectedâ€
> You created a GUI in Scene Builder and saved it to a file named MyGUI.fxml. Write a main application class that loads the FXML file, builds the scene graph, and displays the GUI.
> Rewrite the following mouse motion listener so it uses an adapter class: private class MyMouseMotionListener implements MouseMotionListener { public void mouseDragged(MouseEvent e) { } public void mouseMoved(MouseEvent e) { mouseMovements += 1; } }
> Look at the following GUI application class and indicate by line number the changes that should be made to convert this to an applet using Swing: public class SimpleWindow extends JFrame { public SimpleWindow() { // Set the title setTitle("A Simple Windo
> Write the text and HTML tags necessary to display “My Home Page†as a level one header, centered in the browser window.
> Write code that displays a file open dialog box. If the user selects a file, the code should store the file’s path and name in a String variable.
> Assume that label references an existing JLabel object. Write code that stores the image in the file picture.gif in the label.
> Write nested if statements that perform the following tests: If amount1 is greater than 10 and amount2 is less than 100, display the greater of the two.
> Write pseudocode algorithms for the program described as follows: Available Credit A program that calculates a customer’s available credit should ask the user for the following: - The customer’s maximum amount of credit - The amount of credit used by
> ConocoPhillips is an integrated energy company engaged in four core businesses: 1. petroleum exploration and production; 2. midstream natural gas processes and marketing; 3. petroleum refining, marketing, supply, and trans potation; and 4. chemical
> The U.S. Postal Service (USPS) employs roughly 700,000 workers, with a fleet of over 200,000 vehicles driven about a billion miles a year to deliver more than 206 billion pieces of mail to over 142 million delivery points. It operates one of the largest
> Company A was a very large, privately owned company with diverse business units, mostly related to the hospitality industry. The deployment champion at this company had been successful in deploying Six Sigma at a smaller organization. In his new position
> In the film The Wizard of Oz, Dorothy learned many lessons. Surprisingly, managers can learn a lot also. For each of the following summaries of scenes in the film, discuss the lessons that organizations can learn in pursuing change and a TQ culture . 1.
> Two neighbors in a new development make a wager on who will be the first to have a lush lawn. Mr. Fast N. Furious immediately buys the most expensive seed he can find because everyone knows that quality improves with price. Next, he stands knee-deep in h
> What is the balanced scorecard? Describe its four components.
> Explain the role of analytics and big data in quality management and performance excellence.
> Explain the importance of performance measurement in organizations.
> What are some ways of transferring knowledge within organizations?
> An internal auditor has proposed the following metrics: a. Number of audits performed each year b. Number of audit findings by audit category c. Number of audit findings that are classified as minor or major What problems might these metrics have in driv
> What are knowledge assets? Explain the difference between explicit knowledge and tacit knowledge.
> Why is knowledge management important in modern organizations?
> Describe some important issues related to managing information resources.
> Why should managers review performance results?
> What is the role of comparative data in a performance measurement system?
> What is interlinking? Provide an example.
> Describe ways by which data can be analyzed to generate useful managerial information.
> Why is it important to conduct periodic audits of a measurement system? What are some key questions to consider?
> What is the role of enterprise resource planning (ERP) in performance measurement?
> How should performance measures be linked to strategy?
> What information would you need to fully answer the questions that IBM Rochester uses for selecting measures and indicators? ● Does the measurement support our mission? ● Will the measurement be used to manage change? ● Is it important to our customers?
> What two fundamental mistakes do organizations frequently make about measurement?
> Describe the issues that organizations must consider in selecting measures and indicators.
> What are the five groups of results measures in the Malcolm Balding Criteria? Provide examples of measurements and indicators in each group.
> Explain the difference between leading and lagging measures. How are they used within balanced scorecard?
> Johnson Pharmaceuticals is a large manufacturer that was highly motivated to meet quality challenges. It implemented an ISO 9000-compatible quality system to ensure not only FDA compliance requirements, but also customer satisfaction. As the manufacturin
> The Baldrige Materials folder on the Student Companion Site contains a document called “Baldrige Excellence Builder,” which is an abbreviated version of the Baldrige Criteria. It also contains a case study of a fictitious organization, Arroyo Fresco. Thi
> At Albacore, Inc., senior management announced a restructuring/reorganization plan every January, with a target completion date of June. The reorganization directives mentioned strategic objectives and the competitive environment, but this changed very l
> Interview managers at a local company to identify the key factors that drive their business. What performance measures or indicators does the company use? Are these indicators consistent with their business factors?
> Many restaurants and hotels use “tabletop” customer satisfaction surveys. Find several of these from local businesses. What internal performance indicators might be good leading indicators for the customer satisfaction items in the surveys?
> Interview managers at a local airline, hospital, governmental agency, or police department to determine what types of performance measures or indicators they use. Can you construct a balanced scorecard for them?
> In making cheese, companies test milk for somatic cell count to prevent diseases. They also test for bacteria to determine how clean the milk is, and perform a freezing-point test to see whether the milk was diluted with water (milk with water in it free
> Talk to a local not-for-profit organization manager or small business owner about quality. How aware are they of quality principles and tools? What challenges do they see in trying to build quality into their organizations?
> Develop a hierarchy of the questions within the Balding Award criteria that would guide an organization starting to pursue performance excellence toward world-class performance. In other words, what key issues within the criteria would be more appropriat
> Find an organization that has implemented ISO 9000, Balding, or Six Sigma. Prepare a report on the implementation issues and challenges that the organization faced. How did they address them, and what was the result of their efforts?
> Interview your fellow students to identify a set of “best learning practices.” Develop a plan for sharing these throughout your school.
> Read the application summary for a recent balding recipient (which can be found on the balding website) and try to characterize what “quality engine” drives the organization.
> Talk to individuals that you know from some local organizations (companies, schools, government agencies) about the organization’s commitment to quality and performance excellence principles. What factors do they attribute to either the success or failur
> Examine some corporate websites and comment on the cultural values that are reflected by the information you find. How important do these organizations view quality to their success?
> Conduct some research to explain the traditional theories of leadership in Table 13.2 and their implications for quality and performance excellence.
> Joseph Conklin proposes 10 questions for self-examination to help you understand your capacity for leadership.43 Answer the following questions, and discuss why they are important for leadership. a. How much do I like my job? b. How often do I have to re
> Interview someone you know about the leadership characteristics of their supervisor. What leadership style does he or she appear to reflect?
> What types of performance measurements might be used by a fraternity or student organization?
> Using the information in this chapter, design a questionnaire that might be used to understand leadership effectiveness in an organization.
> Interview managers at a local company to determine which, if any, of the leading practices described in this chapter they follow. What advice would you give them?
> Provide examples from your own experiences in which leaders (not necessarily managers—consider academic unit heads, presidents of student organizations, and even family members) exhibited one or more of the six key leadership competencies described in th
> We emphasized that leadership is the “driver” of a total quality system. What does this statement imply and what implications does it have for future CEOs? Middle managers? Supervisors?
> What might the learning organization concept mean to a college or university?
> Discuss how the Balding framework promotes alignment and integration.
> How would you describe the culture of your college or university?
> What might be the value of creating a crisis mentality in an organization in order to motivate the need for improvement?
> What might be some warning signs of a weak quality culture? For example, one might be that senior executives rarely discuss quality.
> What might the term dysfunctional corporate culture mean? What implications does it have regarding quality?
> How can measurement be used to control and improve the daily operations of your college or university? You might conduct some research to understand what measures your school uses.
> We noted that creating a culture for quality and performance excellence is not rocket science. Summarize, in your own words, a simple explanation of what senior leaders need to do to accomplish it.
> What is your opinion on the future of quality? Do you agree with the comments made in the concluding section of this chapter? Why or why not?
> You have undoubtedly seen a flock of geese flying overhead. How do the following behaviors of this species provide insight about leadership? a. As each bird flaps its wings, it creates uplift form the bird behind. By using a “V” formation, the whole floc
> We discussed the importance of social responsibility in this chapter. Consider the following social responsibility principles: accountability, transparency, ethical behavior, respect for stakeholder interest, and respect for the rule of law, respect for
> What can leaders do to support each of the eleven Balding Core Values and Concepts? Develop a list of leadership behaviors that align with each of the core values.
