What are the five types of team arrangements?
> Is there ever a case in which illegitimate tasks should be tolerated or “rightfully” given? Explain your answer.
> When is work performed by individuals preferred over work performed by teams?
> What are the major job attitudes?
> How do you think employees should respond when given illegitimate tasks? How can an organization monitor the tasks it assigns to employees and ensure that the tasks are legitimate? Explain your answer.
> Do you think it is possible for a reward program to start out rewarding the appropriate behavior at its inception but then begin to reward the wrong thing over time? Why or why not?
> Assuming you could become better at detecting the real emotions of others from facial expressions, do you think it would help your career? Why or why not?
> What are the ethical implications of reading faces for emotional content in the workplace?
> How do you overcome the potential problems of cross-cultural communication?
> What do you think are the best workplace applications for emotion reading technology?
> What type of decision-making framework would you advise the warehouse manager to adopt in order to help him reach an optimal decision? How will your suggestion help?
> Identify the stakeholders who will be influenced by the decision to accept or refuse the frozen meat shipment.
> Does the decision to accept or refuse the frozen meat shipment call for ethical or legal considerations? Why?
> How would you have acted had you been in a similar situation?
> How can organizations create team players?
> In what way could the mine management have provided support to him prior to his wrongful act?
> Does behavior always follow from attitudes?
> What should Sipho have done differently?
> Many organizations already use electronic monitoring of employees, including sifting through website visits and e-mail correspondence, often without the employees’ direct knowledge. In what ways might drone monitoring be better or worse for employees tha
> What is the difference between automatic and controlled processing of persuasive messages?
> How will your organization deal with sabotage or misuse of the drones? The value of an R2D2 drone is $2,500.
> Who should get the drones initially? How can you justify your decision ethically? What restrictions for use should these people be given, and how do you think employees, both those who get drones and those who don’t, will react to this change?
> How might the R2D2 drones influence employee behavior? Do you think they will cause people to act more or less ethically? Why?
> Would you consider the Deliveroo and Uber Eats model a work-group or a work-team environment? Justify your answer based on the characteristics of groups and teams.
> What are the motivational benefits of the specific alternative work arrangements?
> What are the major ways that jobs can be redesigned?
> How do other differentiating characteristics factor into OB?
> How does the job characteristics model motivate individuals?
> What are the physiological, psychological, and behavioral symptoms of stress at work?
> How do employees respond to job satisfaction?
> What are the communication differences between downward, upward, and lateral communication sent through small-group networks and the grapevine?
> What are the potential environmental, organizational, and personal sources of stress at work and the role of individual and cultural differences?
> How can managers create a culture for change?
> How can resistance to change be overcome?
> What are the differences between the forces for change and planned change?
> What are the various roles of HR in the leadership of organizations?
> What are the methods of performance evaluation?
> What are the methods of initial selection?
> What conditions or context factors determine whether teams are effective?
> What is the value of various recruitment methods?
> How does national culture affect what happens when an organizational culture is transported to another country?
> What are the functions and process of communication?
> What are the similarities and differences in creating an ethical culture, a positive culture, and a spiritual culture?
> How does workplace discrimination undermine organizational effectiveness?
> How are mechanistic and organic structural models similar and different?
> How might downsizing affect organizational structures and employees?
> What are the characteristics of the virtual structure, the team structure, and the circular structure?
> What are the characteristics of the functional, bureaucracy, and matrix structures?
> What seven key elements define an organization’s structure?
> What are the challenges to our understanding of leadership?
> How can leaders have a positive impact on their organizations through building trust and mentoring?
> How do politics work in organizations?
> What is the difference between a group and a team?
> How do you explain the growing popularity of teams in organizations?
> How can cohesiveness and diversity support group effectiveness?
> How do status and size differences affect group performance?
> How do role requirements change in different situations?
> What are the key components of the punctuated-equilibrium model?
> What are the motivational benefits of intrinsic rewards?
> How can flexible benefits motivate employees?
> How does systematic study contribute to our understanding of OB?
> How can the different types of variable-pay programs increase employee motivation?
> How can employee involvement measures motivate employees?
> Most Chinese 15-year-olds spurn television, social media, and console gaming. On the other hand, many of the students do not excel in creative thinking or problem- solving. To what extent might this be an issue compared to other societies that might focu
> Social loafing is exposed in performance appraisals and other methods of assessing productivity and output. How should it be handled when it is exposed?
> Why does social loafing cause ethical dilemmas? What is it about social loafing that makes it difficult to cope with on a one-to-one basis if one of your colleagues does it?
> How do the contemporary theories of motivation compare to one another?
> Why is employee job engagement important to managers?
> What are some of the different types of organizational justice and what are their outcomes?
> What are the key principles of self-efficacy theory, reinforcement theory, and expectancy theory?
> What are the similarities and differences between self-determination theory and goal- setting theory?
> What is the definition of organizational behavior (OB)?
> How is the rational model of decision making different from bounded rationality and intuition?
> What are the factors that influence our perception?
> How do Hofstede’s five value dimensions and the GLOBE framework differ?
> Now that you’ve read the chapter and Case Incident 2, do you think organizations should work harder to retain and hire older workers? Why or why not?
> In relation to this chapter’s Ethical Dilemma, one recent study found that employees may go out of their way to behave in a morally appropriate fashion after they have done something wrong (or have been accused of doing something wrong). For example, an
> Based on what you’ve discovered about your personality traits on the Big Five Model through your organizational behavior studies in Chapter 4, in which organizational structures might you work best?
> After reading Case Incident 2, do you think it is possible for organizations to merge more than one type of organizational structure and retain elements of each type? Is it possible for United Airlines to have both a bureaucratic and a more flexible stru
> From your reading of Case Incident 2 and the text, how do you think unions have changed organizational negotiation practices?
> Refer again to Case Incident 1. How do you think modern, open workspaces contribute to or inhibit employee conflicts?
> Refer again to Case Incident 2. HR departments are increasingly taking a proactive approach to ensuring that stress, depression, and anxiety are minimized in the workplace. As an HR professional, suggest how you might frame an all-encompassing program to
> Refer again to Case Incident 1. Have you ever felt pressured to work when you were ill? How did you respond? How might you respond now?
> With regard to Case Incident 2, how might an HR department unravel this type of situation once it has become public and immediate action is required?
> Refer again to Case Incident 1. What responsibility do you think HR professionals have in designing, supporting, and telling candidates about their organization’s internships?
> What are the differences between person–job fit and person–organization fit?
> Refer again to Case Incident 2. What might Patagonia do to reinforce its culture even further?
> From your reading of Case Incident 1, would you typify the culture as being functional or dysfunctional? Explain your view.
> Do you think leaders are more ethical now than ever before? Why or why not?
> Refer again to Case Incident 2. Why would a personalized leadership development program be preferable to a best-practices teaching program?
> Based on the Experiential Exercise and your reading of this chapter, what is your view of the tone of the email? Of its effectiveness? Is there another way this matter might have been handled and communicated?
> Based on Case Incident 1 and your reading of this chapter, how do you think gender differences in communication styles affect diversity in the workplace? What are some of the consequences of these differences?
> Based on the chapter discussion and Case Incident 2, what are some ways employees can make sure that they use impression management techniques effectively?
> In Case Incident 1, how would you encourage companies to appoint more female board members in the short term? In the long term?
> Refer again to Case Incident 2. Do you think you can read emotions from people’s eyes enough to react well to them in teams? Why or why not? (There are Reading the Mind from the Eyes tests online if you want to test your skill.)
> Refer again to Case Incident 1. Do you think having a self-managed team is always beneficial to managers? Why or why not?
> What are the strongest predictors of job search behavior?
> After reading Case Incident 1, what would you say are the managerial implications of fact finding and action taking for small and large groups?
> After reading Case Incident 2, do you feel subgroups are good or bad? Why or why not? What might be the alternative?
> Refer again to Case Incident 2. After Brexit, the UK industry will have to attract domestic workers. How might this be achieved? What steps would you take as a potential employer?
> Refer again to Ethical Dilemma 1. Do you think there is a way to design or redesign a job (or reward structures) so that the allocation of illegitimate tasks can be minimized? Why or why not?
