Questions from Total Quality Management

Q: A health care facility in a metropolitan area is interested in the

A health care facility in a metropolitan area is interested in the efficiency of its laboratory turnaround time. Based on data collected over last year, the mean turnaround time was found to be 55 min...

Q: The senior management in an urban bank is committed to improving its

The senior management in an urban bank is committed to improving its services. Discuss the specifics of quality of design, conformance, and performance in this context. Elaborate on possible basic nee...

Q: Customers arrive at a department store randomly and independently. (

Customers arrive at a department store randomly and independently. (a) What is an appropriate distribution for modelling the number of customers that arrive in a 2-hour period? (b) Under what situatio...

Q: Refer to Exercise 9-48. The quality improvement team,

Refer to Exercise 9-48. The quality improvement team, after a thorough study of the existing processes, recommended some procedural changes. Data collected after the changes yielded a mean turnaround...

Q: Refer to Exercise 9-49 on the laboratory turnaround time data

Refer to Exercise 9-49 on the laboratory turnaround time data. The facility wanted to compare its updated performance to another metropolitan facility serving the needs of similar patients. The other...

Q: Consider a single sampling plan with a lot size of 1500,

Consider a single sampling plan with a lot size of 1500, sample size of 150, and acceptance number of 3. Construct the OC curve. If the acceptable quality level is 0.05% nonconforming and the limiting...

Q: Consider Exercise 10-15. Answer the same questions for the

Consider Exercise 10-15. Answer the same questions for the sampling plan N= 1500, n=200, c=3.Discussthe degree of protection of this plan compared to that in Exercise 10-15. Data from Exercise 10-15:...

Q: Suppose that desirable producer’s risk is 3% and consumer’s risk is

Suppose that desirable producer’s risk is 3% and consumer’s risk is 6%. Which of the plans described in Exercises 10-15 and 10-16 are preferable? Discuss your choice.

Q: For the sampling plan N= 1500, n= 150,

For the sampling plan N= 1500, n= 150, c= 3, construct the average outgoing quality curve. What is the AOQL? Interpret it.

Q: Construct the ATI curve for the sampling plan N = 1200,

Construct the ATI curve for the sampling plan N = 1200, n= 50, c =1. Suppose that the process average nonconforming rate is 3%. Explain the value of ATI for that level of non-conformance.