Questions from Total Quality Management

Q: You are asked to make a presentation to senior management outlining the

You are asked to make a presentation to senior management outlining the demand for a product. Describe the data you would collect and the tools you would use to organize your presentation.

Q: Consider a visit to your local physician’s office for a routine procedure

Consider a visit to your local physician’s office for a routine procedure. Develop a flowchart for the process. What methods could be implemented to improve your satisfaction and reduce waiting time?...

Q: Compare and contrast a company vision, mission, and quality policy

Compare and contrast a company vision, mission, and quality policy. Discuss these concepts in the context of a hospital of your choice.

Q: Describe Motorola’s concept of six sigma quality and explain the level of

Describe Motorola’s concept of six sigma quality and explain the level of nonconforming product that could be expected from such a process.

Q: What are the advantages of using quality function deployment? What are

What are the advantages of using quality function deployment? What are some key ingredients that are necessary for its success?

Q: Select an organization of your choice in the following categories. Identify

Select an organization of your choice in the following categories. Identify the organization’s strategy. Based on these strategies, perform a balanced scorecard analysis by indicating possible diagnos...

Q: Consider the airline transportation industry. Develop a house of quality showing

Consider the airline transportation industry. Develop a house of quality showing customer requirements and technical descriptors.

Q: Consider a logistics company transporting goods on a global basis. Identify

Consider a logistics company transporting goods on a global basis. Identify possible vision and mission statements and company strategies. Conduct a balanced scorecard analysis and indicate suggested...

Q: Consider the logistics company in Exercise 3-8. Conduct a

Consider the logistics company in Exercise 3-8. Conduct a quality function deployment analysis where the objective is to minimize delays in promised delivery dates. Data from Exercise 3-8: Consider a...

Q: Who is the customer in health care? Describe some of the

Who is the customer in health care? Describe some of the customer’s needs.