Questions from Total Quality Management

Q: A financial institution is considering outsourcing its information technology–related services

A financial institution is considering outsourcing its information technology–related services. What are some criteria that the institution should consider? Propose a scheme to select a vendor.

Q: The area of nanotechnology is of much importance in many phases of

The area of nanotechnology is of much importance in many phases of our lives—one particular area being development of drugs for Alzheimer’s disease. Discuss the role of benchmarking, innovation, and t...

Q: In a large city, the mass-transit system, currently

In a large city, the mass-transit system, currently operated by the city, needs to be overhauled with projected demand expected to increase substantially in the future. The city government is consider...

Q: What is the purpose of vendor certification? Describe typical phases of

What is the purpose of vendor certification? Describe typical phases of certification

Q: Discuss the role of national and international standards in certifying vendors.

Discuss the role of national and international standards in certifying vendors.

Q: The postal system has undertaken a quality improvement project to reduce the

The postal system has undertaken a quality improvement project to reduce the number of lost packages. Construct a cause-and-effect diagram and discuss possible measures that should be taken.

Q: The safe operation of an automobile is dependent on several subsystems (

The safe operation of an automobile is dependent on several subsystems (e.g., engine, transmission, braking mechanism). Construct a cause-and-effect diagram for automobile accidents. Conduct a failure...

Q: Consider Exercise 3-18 on the prevention of automobile accidents.

Consider Exercise 3-18 on the prevention of automobile accidents. However, in this exercise, consider the driver of the automobile. Construct a cause-and-effect diagram for accidents influenced by the...

Q: What are the advantages of creating a long-term partnership with

What are the advantages of creating a long-term partnership with vendors?

Q: With increased air travel, the training of air traffic controllers is

With increased air travel, the training of air traffic controllers is vital. However, of those who enter the program, several drop out, for a variety of reasons. In the past, 70% have completed the pr...